Jonathan L. Edouard
Armed Security Professional
Lancaster,SC
Summary
Experienced in solving complex issues and implementing effective support and retention strategies. Recognized for creating positive customer interactions through strong communication and interpersonal skills. Adaptable, reliable, and committed to achieving significant results. Security professional with expertise in safeguarding assets, maintaining order, and ensuring safety. Strong focus on collaboration, reliability, and adaptability to changing situations. Skilled in threat assessment, emergency response, and conflict resolution. Known for integrity, vigilance, and effective communication. Dedicated to delivering exceptional security services.
Overview
10
10
years of professional experience
2017
2017
years of post-secondary education
2
2
Languages
Work History
Armed Security Officer
Allied Universal Security
12.2022 - Current
- Serve as an armed guard under PPSB certification.
- Secure Mecklenburg County facilities as a government contractor, ensuring safety of personnel and property.
- Monitor surveillance systems, control facility access, and conduct routine security patrols.
- Respond to incidents and emergencies, emphasizing de-escalation and quick, safe resolution.
Retention Business Specialist
Charter Communications Spectrum Business
12.2020 - 12.2022
- Specialized in customer retention and service recovery through expert product knowledge and communication.
- Surpassed weekly/monthly retention activity goals through effective call handling and solutions-focused conversations.
- Handled inbound retention calls, billing questions, complaints, and package adjustments with professionalism.
- Utilized billing and CRM systems to manage accounts and process new sales orders.
Sales Associate
Mazda of South Charlotte
12.2018 - 12.2020
- Built rapport with customers to increase long-term sales potential and satisfaction.
- Maintained CRM data, processed paperwork, and supported promotional showroom activities.
Sales Associate
Blackstone Sports
12.2016 - 12.2018
- Assisted 20+ customers daily, promoting memberships and upselling merchandise and services.
- Maintained store organization, stocked inventory, and promoted bookings for instruction and private events.
Sales Associate
T-Mobile Retail
12.2014 - 12.2016
- Delivered technology demonstrations and personalized sales consultations.
- Resolved billing issues and customer concerns, maintaining high satisfaction and loyalty.
Education
Associate's Degree - Liberal Arts
LaGuardia Community College
Queens, NYHigh School Diploma - undefined
Tarheel Challenge Academy
Lincolnton, NCSkills
Call center operations and client retention
Firearm handling expertise
Client relationship management
Access permissions oversight
Incident management
Emergency management
Conflict resolution
Customer service
Team collaboration
Safety protocols
Incident documentation
Timeline
Armed Security Officer
Allied Universal Security
12.2022 - Current
Retention Business Specialist
Charter Communications Spectrum Business
12.2020 - 12.2022
Sales Associate
Mazda of South Charlotte
12.2018 - 12.2020
Sales Associate
Blackstone Sports
12.2016 - 12.2018
Sales Associate
T-Mobile Retail
12.2014 - 12.2016
High School Diploma - undefined
Tarheel Challenge Academy
Associate's Degree - Liberal Arts
LaGuardia Community College