Jonathan Lima
Miami,FL
Summary
Forward-thinking associate with proven history of leadership, planning and problem solving. Adept collaboration with other associates to accomplish demanding objectives, motivate staff and organize resources. Systematic understanding of maintaining coverage for all operational needs. Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
4
4
years of professional experience
Work History
Assistant Manager
Hands On Detailing
Miami, FL
05.2021 - Current
- Supervised daily operations including scheduling shifts, assigning duties.
- Recruited and trained new employees to meet job requirements.
- Established processes for monitoring customer satisfaction levels.
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Conducted regular performance reviews for employees to identify areas of improvement.
Overnight Stocker
Walmart
Miami, FL
01.2021 - 05.2021
- Packaged items with appropriate materials to prevent damage during shipping.
- Performed daily inventory checks to maintain accurate records for ordering purposes.
- Compared merchandise invoices to items actually received.
- Stored and organized items in tool or supply rooms, allowing for easy retrieval.
- Recommended disposal of obsolete stocks to write off unsellable items from inventory.
- Operated forklift and pallet jack to transport heavy loads.
- Inspected merchandise for wear or defects, disposing of damaged items as instructed by supervisors.
- Identified and quickly handled spill clean-up.
- Checked expiration dates on all food items to ensure quality control standards were met.
- Assisted customers with locating items, retrieving merchandise from stockroom shelves and providing information on products.
Detailing Specialist /Maintenance Technician
Performance Boat Center
Hollywood, FL
03.2020 - 01.2021
- Completed paperwork related to detailing services accurately and in a timely manner.
- Monitored operation of cleaning machines and stopped machines or notified supervisors when malfunctions occurred.
- Waxed exterior of vessels, removed compound with soft cloth and buffed to brilliant shine.
- Maintained inventories of cleaning supplies.
- Disposed of hazardous materials such as used motor oil in accordance with local laws.
- Polished chrome trim pieces with metal polish to restore shine to dull surfaces.
- Rinsed objects and placed on drying racks or used cloths, squeegees or air compressors to dry surfaces.
- Removed tar spots from vessels by utilizing special solvent solutions.
- Cleaned vessels both externally and internally by hand or with use of automated equipment.
- Checked customer vessels for signs of rusting or corrosion before beginning detail work.
- Assisted in maintaining a safe working environment by adhering to all safety regulations at all times.
Education
High School Diploma -
G Holmes Braddock Senior High
Miami, FL05-2020
Skills
- Sales Monitoring
- Task Delegation
- Product and Service Knowledge
- Operations Management
- Employee Scheduling
- Telephone Etiquette
- Detailing Equipment
- Showroom Maintenance
- Hand Tools
- Vehicle Restoration
- Safe Cleaning With Chemicals
- Customer Service
- Relationship Building
- Package Labeling
- Shelf Stocking
- Damage Prevention
- Storage Management
- Heavy Lifting
- Forklift Training
- Task Prioritization
- Scanning
- Loading and Unloading
Languages
English
Professional
Spanish
Professional
Accomplishments
- 3.2 Gpa
Timeline
Assistant Manager
Hands On Detailing
05.2021 - Current
Overnight Stocker
Walmart
01.2021 - 05.2021
Detailing Specialist /Maintenance Technician
Performance Boat Center
03.2020 - 01.2021
High School Diploma -
G Holmes Braddock Senior High
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