Jonathan Llamas
ANTHONY,New Mexico
Summary
Customer Service Representative with money handling skills of 3 years experience, is highly adaptable to all situations that may arise, delivering quality service, and professionalism. Committed to aiding customers and company while delivering satisfactory results.
Overview
4
4
years of professional experience
Work History
OPD Associate
Walmart
08.2024 - Current
- Assisted customers electronically and physically with orders and questions they may have had.
- Delivered orders to vehicles of both customers and drivers
- Organized and prepped orders so they may be delivered.
Extrusion Operator
Alleigence Agency
11.2024 - 04.2025
- Adapted to fast and intense work environments Managed production
- Met production time requirements, while delivering adequate results of made product
- Inputing material information, such as materials used and prices
Customer Service Representative
Julians Pet Grooming, Daycare & Boarding
05.2021 - 07.2024
- Handled customer inquiries and suggestions courteously and professionally.
- Addressed critical situations with nothing but efficiency, while maintaining professionalism under pressure until situation is resolved.
- Actively listened to customers, handled concerns promptly and cautiously, major escalations/major issues were sent to my supervisor.
- Resolved customer complaints with understanding, resulting in increased loyalty and repeat business.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Updated account information to maintain customer records.
- Answered and tended to customers calls with minimal wait time
- Handled all transactions dealing with services provided and organized said transactions according to company policies.
Caregiver
Presbyterian
02.2021 - 03.2022
- Assisted clients with activities of daily living, to further assist themselves and their quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing, bathing, meal preparation, and medication.
- Performed all housekeeping duties or anything asked by the company or client.
- Provided transportation to and from appointments or any store approved by the company.
Education
No Degree - Accounting
New Mexico State University
Las Cruces, NM05.2025
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Money handling
- Payment Processing
- Scheduling
- Customer Education
Timeline
Extrusion Operator
Alleigence Agency
11.2024 - 04.2025
OPD Associate
Walmart
08.2024 - Current
Customer Service Representative
Julians Pet Grooming, Daycare & Boarding
05.2021 - 07.2024
Caregiver
Presbyterian
02.2021 - 03.2022
No Degree - Accounting
New Mexico State University