Jonathan Malavet
Orlando,FL
Summary
Dynamic professional with a proven track record at Jiffy Lube, excelling in customer service and team leadership. Enhanced customer satisfaction by resolving complaints swiftly and accurately managing cash transactions. Skilled in conflict resolution and decision-making, consistently fostering positive work environments and achieving operational excellence.
Overview
7
7
years of professional experience
Work History
Assistant Manager
Jiffy Lube
Orlando, FL
08.2007 - 03.2009
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Stair Builder
Stair Shop
Orlando, FL
02.2007 - 06.2007
- Worked closely with owners throughout process to keep projects in line with individual visions.
- Maintained professional relationships with clients throughout the duration of each project, keeping them informed on progress updates and addressing any concerns as needed.
- Used personal expertise and craftsmanship to complete residential and commercial renovations.
Sale Associate
Foot Locker
Orlando, FL
01.2004 - 01.2005
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Flyer Distributor
Brooklyn Pizza & Pasta
Orlando, FL
06.2002 - 08.2002
- Enhanced brand visibility through distributing flyers to key locations in targeted areas.
- Demonstrated strong communication skills when interacting with customers during the promotion of products or services via flyer distribution.
- Returned leftover flyers after shift and gave distribution numbers to supervisor to enable accurate reports.
Education
High School Diploma
Space Coast
Melbourne, FL05.2006
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Workload management
- Conflict resolution
Timeline
Assistant Manager
Jiffy Lube
08.2007 - 03.2009
Stair Builder
Stair Shop
02.2007 - 06.2007
Sale Associate
Foot Locker
01.2004 - 01.2005
Flyer Distributor
Brooklyn Pizza & Pasta
06.2002 - 08.2002
High School Diploma
Space Coast