Summary
Overview
Work History
Education
Skills
Software
Timeline
Generic

Jonathan Marles

IT Technician
Kannapolis,NC

Summary

Skilled on-site and remote IT Technician with broad base of experience in technical support and operations. Resolves problems quickly, delivering high levels of customer satisfaction. Excellent knowledge of Windows Operating Systems and wireless networks.

Overview

1
1
Language
4
4
years of post-secondary education
4
4
years of professional experience

Work History

IT Technician

T3 Computer Services
Concord, NC
10.2018 - Current
  • Set up PCs, projectors,microphones and phone systems for use in video conferencing rooms.
  • Explain technical information in clear terms to non-technical individuals to promote better understanding.
  • Create support documentation that enables user community to extend skills, leverage system features and find resolutions to questions without intervention from support team.
  • Establish, repair and optimize networks by installing wiring, cabling and devices.
  • Maintain and monitor server room, wireless network and other server infrastructure, keeping systems running smoothly.
  • Serve at internal helpdesk, accepting and resolving calls or delegating more severe issues to senior technicians.
  • Maintain accurate records of service visits, communications, remedial actions and installation activities.
  • Use diagnostic tools to identify hardware failures and replace non-functional components.
  • Back up company data on regular basis, successfully recovering critical information after malware attacks.
  • Install equipment for data communications networks including managed switches, wireless routers and telephone systems.

Production Machine Operator

Metrolina Greenhouses
Huntersville, NC
02.2018 - 10.2018
  • Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
  • Followed tooling instructions and product specifications to determine and implement operational sequences.
  • Documented production activity in logs and job tickets.
  • Maintained quality of product by checking labels, packaging and other factors.
  • Prepared and attached labels detailing relevant data on different product orders.

Education

High School Diploma -

Concord High School
Concord, NC
08.2014 - 06.2018

Skills

Hardware and software installation

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Software

Microsoft Windows OS

Timeline

IT Technician

T3 Computer Services
10.2018 - Current

Production Machine Operator

Metrolina Greenhouses
02.2018 - 10.2018

High School Diploma -

Concord High School
08.2014 - 06.2018

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Jonathan MarlesIT Technician