Jonathan Mendez-Ortiz
Kansas City,MO
Summary
I am a hardworking student with part-time work experience. I am meticulous and detail-oriented with excellent observational, organizational and communication skills.
I am organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
Work History
Server
Olive Garden
01.2025 - Current
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
Host/Food Expeditor/Food Runner/Trainer
Los Cabos Mexican Grill and Cantina
06.2023 - 11.2024
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Assisted preparation of food plates, overseeing quality, and appearance.
Education
High School Diploma -
Truman High School
Independence, MO05-2025
Skills
- Hostess support
- Table resetting
- Daily specials memorization
- Order delivery practices
- Telephone reception
- Hospitality and accommodation
- Food quality standards
- Stress tolerance
- Guest service
- Training documentation
- Verbal and written communication
- Active listening
Languages
Spanish
Native or Bilingual
Timeline
Server
Olive Garden
01.2025 - Current
Host/Food Expeditor/Food Runner/Trainer
Los Cabos Mexican Grill and Cantina
06.2023 - 11.2024
High School Diploma -
Truman High School
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