Jonathan Monroy
Porter Ranch,CA
Summary
Dynamic Health Unit Coordinator with a proven track record at Providence Health & Services, excelling in medical records management and interdepartmental coordination. Demonstrated critical thinking and adaptability, enhancing patient care and operational efficiency. Actively contributed to quality improvement initiatives, fostering a collaborative environment and ensuring compliance with healthcare ethics.
Overview
12
12
years of professional experience
Work History
Health Unit Coordinator
Providence Health & Services
Mission Hills, CA
03.2023 - Current
- Enhanced communication between medical staff by promptly answering phone calls, relaying messages, and responding to inquiries.
- Assembled and maintained patient medical records and other documents related to patient care.
- Maintained confidentiality and protected patient rights by strictly adhering to privacy laws and healthcare ethics in all communications and records.
- Managed multiple priorities simultaneously while maintaining attention to detail under pressure in a fast-paced healthcare environment.
- Assisted nursing staff with daily tasks, contributing to a well-organized and efficient unit environment.
- Contributed to a welcoming environment for patients and their families as the first point of contact at the health unit's reception desk.
- Served as an integral part of the health unit by willingly taking on additional responsibilities as needed, demonstrating adaptability and teamwork.
- Supported quality improvement initiatives by participating in audits, identifying areas of concern, and suggesting solutions for enhanced performance.
Environmental Services Housekeeper
Providence Health & Services
Mission Hills, CA
04.2017 - 03.2023
- Ensured timely completion of assigned tasks by effectively prioritizing workload based on urgency and importance.
- Contributed to positive patient experiences by maintaining clean, orderly, and welcoming environments throughout the facility.
- Interacted with hospital staff, patients, and families to demonstrate good customer service techniques.
- Practiced established infection control methods to reduce risks to patients, families, and medical staff.
Cargo Specialist
US Army
Various Overseas And Stateside Locations
08.2013 - 01.2017
- Oversaw the implementation of effective security measures to safeguard cargo from theft, loss, or damage during transportation and storage.
- Trained new team members on company protocols, safety guidelines, and best practices in cargo handling.
- Increased efficiency in cargo handling by implementing streamlined processes and procedures.
- Coordinated and verified proper dispatch of cargo shipments, working closely with different departments to resolve issues.
Education
Bachelor of Science - Psychology
Western Governors University
Salt Lake City, UT03-2027
Skills
- Critical thinking
- Medical records management
- Professionalism and ethics
- Process improvement strategies
- Inventory and restocking
- Interdepartmental coordination
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Health Unit Coordinator
Providence Health & Services
03.2023 - Current
Environmental Services Housekeeper
Providence Health & Services
04.2017 - 03.2023
Cargo Specialist
US Army
08.2013 - 01.2017
Bachelor of Science - Psychology
Western Governors University