Jonathan Morillo
Sparks,USA
Summary
Dynamic Office Manager and administration professional with over 10 years of experience managing diverse essential functions within fast-paced business environments. Expertise in optimizing productivity, efficiency, and service quality across multiple offices, along with a strong ability to prioritize tasks and meet deadlines. Proven track record of overseeing business operations and implementing process improvements that drive results and enhance team collaboration. Adaptable to evolving business needs, with a strong focus on financial oversight and strategic planning to support organizational growth.
Overview
15
15
years of professional experience
Work History
Business Office Director
Reno Behavioral Healthcare Hospital
Reno, NV
02.2026 - Current
- Directed operational strategies to enhance patient care and streamline administrative processes.
- Implemented cost-reduction initiatives, improving financial performance across departments.
- Oversaw compliance with regulatory requirements, ensuring adherence to healthcare policies and standards.
- Led cross-functional teams to improve workflow efficiencies and patient satisfaction metrics.
- Developed training programs for staff, enhancing skill sets and operational effectiveness.
- Analyzed performance data to identify areas for improvement and drive strategic initiatives.
- Hired, trained, and motivated well-qualified staff.
Medical Manager
Revitan
Fullerton, CA
01.2021 - 06.2023
- Oversee day-to-day operations of the primary care family practice office, ensuring efficient workflows and patient satisfaction.
- Proficient in obtaining authorizations for patient referrals to specialists, demonstrating an in-depth understanding of medical billing and insurance procedures.
- Possess a thorough understanding of Current Procedural Terminology (CPT) codes, ensuring accurate and timely billing processes.
- Knowledgeable about Healthcare Effectiveness Data and Information Set (HEDIS) measures and compliance requirements to optimize healthcare service quality.
- Capable of handling administrative, financial, and staff management duties, maintaining a harmonious and efficient work environment.
- Prepare the office for potential healthcare audits.
Practice Administrator
Friends Of Family Health Center
La Habra, CA
06.2016 - 01.2021
- Train staff on all programs, including PPP, EAPC, CPSP, Family Pact etc.
- Performance management including evaluation and discipline of staff
- Enforcement of personnel policies regarding rules of conduct, attendance, dress code, etc.
- Monitor clinic flow and works with Clinic Director, lead MA, and providers to ensure that patient move effortlessly through the clinic
- Active member of patient flow committee and attend meetings as scheduled
- Review and render a determination on PSR grievances
- Active involvement in the planning and improvement of systems in all areas under responsibility
- In conjunction with the Clinic Administrator, coordinate audits and ensure compliance with all contractual and regulatory mandates
- Work on special projects when directed by a supervisor or member of senior administrative staff
- Respond swiftly and professionally to supervisor and administration regarding issues and concerns with front office personnel and systems
- Attend and actively participate in managers/supervisor meetings
- Attend board of director meetings at the request of supervisor or senior administrative staff
- Attendance and punctuality is essential in order to provide quality of care to patients, face-to-face interaction with patients, and to work with provided healthcare equipment collected at clinics
- Performs management including evaluation and discipline of staff
- Enforcement of personnel policies regarding rules of conduct, attendance, dress code, etc.
- Maintain Medical Record integrity that meets all Federal HRSA, State and County Health Department, and all other governmental and public/private audit requirements
- Maintain and keeps updated on all HIPPA and patient medical record privacy practices, including preparation and implementation of all patient medical record privacy notifications.
Billing & Patient Manager
Life IVF Center
Irvine, CA
06.2015 - 03.2016
- Managed all administrative needs of IVF medical practice.
- Implemented new Medical software / EMR
- Set up standard Operation Procedures
- Responsible for 25 employees
- Managed high case accounts and Financial counseling
- Supervised and trained admitting, billing and collection staff.
RCM Manager
Kareo Inc.
Irvine, CA
05.2011 - 06.2015
- Mitigated regulatory risks by ensuring program requirements adhered to Kareo’s compliance standards.
- Improved operational efficiencies, managing work requests, new orders, pricing and changes while coordinating logistics to verify delivery dates.
- Boosted revenue, utilizing highly proficient collection methods while adhering to regulatory compliance protocol.
- Defined and documented office procedures, using updated SOPs to provide thorough and comprehensive training for all administrative support staff.
- Guided employees through routine and complex administrative situations with decisive but motivational approach.
- Trained 100 employees on best practices and protocol while managing teams to ensure optimal productivity.
- Created the RCM department for Kareo
Education
Associate of Arts - Liberal Arts And General Studies
Skidmore College
Saratoga Springs, NYSkills
- Accounts payable and receivable
- CRM and office management software
- Human resources best practices
- Team leadership
- Concept development
- Staff management
- Policy and procedure improvements
- Process development and implementation
- Consultation and advisory
- Process management
- Client relations
- Medical terminology proficiency
- Understanding of insurance options
- Flexible
- People skills
- Decision-making
- Staff leadership
- Business analysis
Timeline
Business Office Director
Reno Behavioral Healthcare Hospital
02.2026 - Current
Medical Manager
Revitan
01.2021 - 06.2023
Practice Administrator
Friends Of Family Health Center
06.2016 - 01.2021
Billing & Patient Manager
Life IVF Center
06.2015 - 03.2016
RCM Manager
Kareo Inc.
05.2011 - 06.2015
Associate of Arts - Liberal Arts And General Studies
Skidmore College