Jonathan Mowbray
Wake Forest,NC
Summary
Experienced Technical Writer with 14 years of creating clear, user-friendly content for healthcare and technology. Skilled at simplifying complex technical information. Strong collaborator with engineers and project teams. Proficient in using AI tools to enhance content creation. My training and experience in project management complement my technical writing expertise, ensuring efficient and high-quality documentation delivery.
Overview
14
14
years of professional experience
Work History
Technical Writer
Sparksoft Corp
02.2023 - Current
- Produced and maintained Section 508-compliant project plans, management materials, deliverables, and system life-cycle documentation, ensuring compliance and clarity.
- Ensure that documents comply with the writing style, format, and quality standards outlined by both Centers for Medicare & Medicaid Services (CMS) and Sparksoft.
- Engage in peer reviews, offering valuable feedback and edits that enhance both the documentation's quality and the overall process.
- Assisted with project management duties, including onboarding new team members, tracking action items (AIs), and preparing status reports to support project delivery.
- Proved successful working within tight deadlines and a fast-paced environment.
- Managed version control and timely updates of documents through effective project tracking and organization skills.
Senior Technical Writer & Content Specialist
MetaMetrics Inc
05.2021 - 02.2023
- Designed and launched two user-friendly support sites with a focus on usability, accessibility, and 508 compliance.
- Created user-facing content, including UI text, error messages, user emails, release notes, and API documentation.
- Developed and launched two user-friendly support sites using Oxygen XML, ensuring 508 accessibility compliance.
- Used GitLab to manage and publish site content online.
Technical Writer
Persistent Technology Inc
08.2020 - 05.2021
- Designed, developed, organized, authored, and revised operational procedures and manuals for the Veterans Affairs (VA) Office of Information and Technology.
- Collaborated with subject matter experts (SMEs) and technical teams to translate complex processes into clear, user-friendly documentation.
- Ensured all documentation met federal accessibility standards (Section 508) and adhered to VA style guidelines.
- Collaborated closely with engineers and product teams to gather technical requirements and translate complex information into clear, user-friendly documentation.
Technical Writer
Allscripts
03.2016 - 04.2020
- Spearheaded and crafted technical documentation supporting over 6 development teams within an Agile environment, covering configuration guides, user guides, online Help, and release notes.
- Collaborated closely with subject matter experts to guarantee accuracy and precision in documentation.
- Authored 10+ user guides for mobile apps on Android and iOS.
Technical Writer/Editor
Department of Defense (DoD)
06.2011 - 09.2015
- Created and revised technical manuals for the Navy LCAC fleet, collaborating with engineers and subject matter experts to ensure documentation accuracy, clarity, and compliance with U.S.
- Department of Defense (DoD) standards and specifications.
- Edited, formatted, and structured documentation in compliance with DoD standards, ensuring consistency and precision.
- Worked with contractors, including Harris IT, Alion Science, and Marine Systems Corp, to support technical documentation efforts for the U.S.
Education
Bachelor of Science - Organizational Communications
Northeastern University
Boston, MA09.2014
Associate of Science - Aviation Maintenance Technology
Middlesex Community College
Bedford, MA01.2013
Skills
- Project Management
- User Manuals / Guides
- API Documentation
- Information Architecture
- DITA, Oxygen XML Editor
- Technical Documentation
- ChatGPT, Grok, Gemini
- GitLab
- Document formatting
- Jira, Confluence, Trello
Websites
Timeline
Technical Writer
Sparksoft Corp
02.2023 - Current
Senior Technical Writer & Content Specialist
MetaMetrics Inc
05.2021 - 02.2023
Technical Writer
Persistent Technology Inc
08.2020 - 05.2021
Technical Writer
Allscripts
03.2016 - 04.2020
Technical Writer/Editor
Department of Defense (DoD)
06.2011 - 09.2015
Bachelor of Science - Organizational Communications
Northeastern University
Associate of Science - Aviation Maintenance Technology
Middlesex Community College
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