Jonathan Mpoyi
Tolleson,AZ
Summary
Dynamic hard working person and a dedicated student with a strong commitment to safety and continuous learning. Proven ability to maintain vigilance, enforce regulations, and mitigate risks in diverse environments. Skilled in conflict resolution, crisis management, and effective communication. Eager learner with a proactive approach to enhancing security protocols and contributing to a safe community. Seeking to leverage security expertise and academic achievements to contribute positively to a reputable organization while pursuing academic excellence. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
Work History
Website Tech Support
USAA
Phoenix, AZ
05.2024 - Current
- Evaluated potential software applications for compatibility with current systems, recommending effective solutions when appropriate.
- Actively contributed ideas during strategy sessions that resulted in increased member engagement.
- Efficiently navigate multiple systems and programs while maintaining an engaging member interaction that may occur across multiple channels.
- Increased digital literacy among peers, teaching basic coding skills.
- Assisted in software development projects, contributing to release of innovative applications.
- Enhanced public speaking skills by presenting tech findings at monthly meetings.
- Embrace continuous improvement and development through coaching and collaboration with manager and team members.
Security Officer
Securitas Security Services USA
Goodyear, AZ
06.2023 - 03.2024
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Reduced incident response times by implementing efficient emergency procedures and collaborating with local law enforcement agencies.
Doordash Driver
Dasher
Tolleson, AZ
04.2022 - 09.2023
- Delivered goods and products to customer on time and in excellent condition.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Achieved consistent safety targets by adjusting driving to different road and traffic conditions, balancing loads and avoiding dangerous driving actions.
Customer Service Representative
TurboTax
Phoenix, AZ
11.2022 - 04.2023
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Provide excellent customer service via phone, email, or chat to assist TurboTax users with their inquiries, technical issues, and account-related concerns.
- Guide customers through the TurboTax software, helping them navigate features, troubleshoot problems, and complete their tax returns accurately.
- Address customer complaints, resolve issues promptly, and escalate complex problems to senior support staff or relevant departments when necessary.
- Educate customers on TurboTax products, services, and available resources to maximize their user experience and satisfaction.
- Maintain thorough and accurate records of customer interactions, including details of inquiries, resolutions, and follow-up actions, using designated CRM software.
Customer Service Representative
Liveops
Phoenix, AZ
08.2021 - 07.2022
- Track data and source documents
- Prepares and sorts source documents, and identifies and interprets data to be entered
- Compiles, sorts and verifies data for accuracy at least 30 per day
- Contacts responsible parties or clients from other organization to resolve moderately complex questions, inconsistencies, or missing data
- Also perform Records keeping, keyboarding/data entry and performing variety of other office tasks account balancing, invoicing recording, proper data analysis of sales records and recording pay slips into accounting database all these will be done through use of accounting Software, such as faxing or emailing confidently and positive attitude online from home.
Education
Bachelor Of Computer Science - Computer Science
University of Maryland Global Campus
Hyattsville, MDAssociate of Science - Aerospace Engineering
Arizona State University
Tempe, AZ05.2023
High School Diploma -
La Joya Community High School
Avondale, AZ05.2021
Skills
- Data Entry
- Product Knowledge
- Money handling abilities
- Documentation
- Motivational Skills
- Self-awareness
- Problem-solving skills
- Java
- Access Control
- Consultative Sales
- Problem Solving
- Windows
- Hardware troubleshooting
- Computer Networking
- Mobile App Development
- Computer Proficiency
- Customer Service
- Group Discussions
Timeline
Website Tech Support
USAA
05.2024 - Current
Security Officer
Securitas Security Services USA
06.2023 - 03.2024
Customer Service Representative
TurboTax
11.2022 - 04.2023
Doordash Driver
Dasher
04.2022 - 09.2023
Customer Service Representative
Liveops
08.2021 - 07.2022
High School Diploma -
La Joya Community High School
Bachelor Of Computer Science - Computer Science
University of Maryland Global Campus
Associate of Science - Aerospace Engineering
Arizona State University