SHARITA AGGERS
Caremark LLC
20
years of professional experience
Experienced Customer Service Representative with a proven ability to thrive in fast-paced, high-pressure settings. Committed to delivering exceptional service with professionalism and care. Adaptable, self-motivated, and team-oriented, with a passion for applying leadership, communication, and organizational strengths in challenging roles. Skilled in team leadership and operational management, with a focus on collaboration and creating positive, productive work environments.
Work History
Website Support Specialist
1 Year 3 Months- Provided timely and knowledgeable assistance to provider offices experiencing technical difficulties
- Diagnosed and resolved common website access and functionality problems.
- Escalated complex or unresolved issues to appropriate technical teams for further investigation.
Reimbursement Specialist
1 Year 10 Months- Review and submit prior authorization requests for medications and services in accordance with established guidelines and payer requirements.
- Place 15–30 outbound calls daily to insurance providers and benefit managers.
- Confirm member coverage details, eligibility status, and plan-specific requirements.
- Remote
Payroll Specialist (RFL- Contract)
3 Months- Managed payroll for 30–80 employees each day using Centrix software.
- Gathering employee timesheets, verifying hours worked, and addressing any discrepancies.
- Generated paper checks for employees and printed stubs for associates who received direct deposits to complete payroll distribution.
Leasing Consultant
11 Months- Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
- Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.
- Assisted 20+ potential and existing tenants with property viewings, lease terms, pricing, rental applications, and renewal processes.
PFS Collections Representative
2 Years 5 Months- Managed 50–80 inbound calls daily from patients regarding billing inquiries, and provided timely, accurate copies of itemized billing statements upon request.
- Completed affidavits and billing requests for law firms in relation to ongoing lawsuits.
- Independently assisted healthcare providers by supplying accurate insurance carrier information.
Night Auditor
1 Year 4 Months- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors
- Handled emergency situations calmly and professionally, keeping guest safety as the top priority at all times.
Customer Service Team Lead
4 Years 11 Months- Monitored cases daily by conducting weekly reviews with employees, ensuring above-quality standards
- Supported representatives in navigating difficult interactions with customers, offering guidance on appropriate de-escalation techniques when needed.
- Coached new team members on service techniques and provided scoring through quality assurance program.
Humana Operations Supervisor
2 Years 7 Months- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
- Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
Humana Customer Service Team Lead
2 Years 4 Months- Addressed escalated customer concerns promptly, ensuring satisfactory resolutions while preserving long-term relationships.
- Supported members with demographic updates, payment method setup, refund requests, and plan modifications.
- Provided medical and pharmacy claims details to authorized healthcare providers.
Education
Associates - Humana Service Management
- Medical Assistance
High School Diploma
Skills
Customer service
Critical thinking
Customer relations
Call center experience
Call center operations
Follow-up skills
Cash handling
Fair housing
Blue Moon
Active listening
Data entry
Problem resolution
Timeline
Website Support Specialist
Caremark LLC
04.2025 - CurrentRead More
Reimbursement Specialist
Caremetx LLC
06.2023 - 04.2025Read More
Payroll Specialist (RFL- Contract)
UPS Seasonal
10.2021 - 01.2022Read More
Leasing Consultant
EXPPM Property Management
08.2020 - 07.2021Read More
PFS Collections Representative
Christus Health Corporate
02.2017 - 07.2019Read More
Night Auditor
Holiday Inn Express
11.2016 - 03.2018Read More
Customer Service Team Lead
Conexis
09.2011 - 08.2016Read More
Humana Operations Supervisor
Aegis Communication
02.2009 - 09.2011Read More
Humana Customer Service Team Lead
Aegis Communication
10.2006 - 02.2009Read More
High-Tech Institute
from Medical Assistance
Read More
South Hills High School
High School Diploma
Read More
University of Phoenix
Associates from Humana Service Management
Read More