Work Preference
Summary
Overview
Work History
Education
Skills
Accomplishments
Work Availability
Languages
Timeline
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Anthony Llanes
Open To Work
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Anthony Llanes

San Antonio,TX

Work Preference

Job Search Status

Open to work
Desired start date: 2 weeks notice

Desired Job Title

Website Support SpecialistCredit Card SpecialistDeposit Services RepresentativeApprentice LinemanLineman Helper

Work Type

Full TimePart Time

Location Preference

On-SiteRemote
Location: San Antonio, TX, US
Open to relocation: No

Important To Me

Career advancementWork-life balanceFlexible work hoursHealthcare benefitsWork from home optionPaid time off

Summary

Dynamic professional with expertise in customer relationship management and technical troubleshooting. Proven ability to mentor teams and implement process improvements that enhance service quality and efficiency.

Overview

10
10
years of professional experience

Work History

Website Support Specialist

USAA
San Antonio, TX
12.2025 - Current
  • Provided exceptional customer service by resolving inquiries and issues efficiently.
  • Collaborated with cross-functional teams to streamline support workflows and improve response times.
  • Analyzed customer feedback to identify trends and recommend actionable improvements.
  • Mentored junior staff on best practices for troubleshooting and problem resolution techniques.
  • Implemented process enhancements that reduced average handling time while maintaining service quality.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.

Credit Card Specialist

USAA Federal Savings Bank
San Antonio, TX
11.2025 - 12.2025
  • Analyzed customer credit profiles to determine eligibility for new credit card applications.
  • Developed training materials for new team members to enhance the onboarding process efficiency.
  • Resolved customer inquiries regarding account management and billing discrepancies, ensuring prompt support.
  • Implemented process improvements that streamlined application review procedures, reducing turnaround time.

Deposit Services Representative

USAA Federal Savings Bank
San Antonio, TX
12.2024 - 12.2025
  • Processed customer deposits accurately and efficiently, ensuring compliance with banking regulations.
  • Assisted clients with account inquiries, resolving issues to enhance customer satisfaction.
  • Trained new employees on deposit service protocols and systems to ensure consistent service delivery.
  • Implemented workflow improvements that increased processing speed for high-volume deposit transactions.

Apprentice Lineman

Broadband Telecom Services
San Antonio, TX
04.2023 - 11.2024
  • Installed and maintained overhead and underground power distribution systems.
  • Assisted in the construction of new utility poles and lines.
  • Operated aerial lifts and other specialized equipment for line work.
  • Conducted safety inspections to ensure compliance with regulations.

Lineman Helper

Aspen
Pleasanton, TX
04.2022 - 04.2023
  • Assisted linemen in installing and repairing overhead and underground internet cable lines.
  • Operated hand tools and power equipment to support line maintenance activities.
  • Followed safety protocols to ensure compliance with industry regulations and standards.
  • Maintained tools and equipment, ensuring readiness for daily operations.
  • Reduced downtime during outages by efficiently executing repair tasks under tight deadlines.

Manager

Pizza Hut
San Antonio, TX
03.2021 - 04.2022
  • Oversaw daily operations, ensuring efficient workflow and service quality in a high-demand environment.
  • Trained and mentored staff on operational procedures and customer service best practices.
  • Implemented inventory management strategies to reduce waste and optimize stock levels.
  • Enhanced team performance through regular feedback sessions and performance evaluations.

Motor Transportation Operator

United States Marine Corps
Camp Lejeune, NC
04.2018 - 04.2021
  • Operated various military vehicles in compliance with safety and operational standards.
  • Conducted routine maintenance checks to ensure vehicle readiness and reliability.
  • Navigated diverse terrains while transporting personnel and equipment efficiently.
  • Coordinated logistics for vehicle assignments, optimizing mission support operations.
  • Maintained proficiency in tactical planning options and convoy defense techniques.
  • Implemented risk management strategies to minimize transportation-related incidents.

Sales Associate

Staples
San Antonio, TX
01.2017 - 04.2018
  • Assisted customers in locating products, enhancing the overall shopping experience.
  • Processed transactions efficiently using point-of-sale systems, ensuring accuracy.
  • Maintained organized merchandise displays to drive sales and improve visibility.
  • Resolved customer inquiries and complaints, fostering positive relationships.

Customer Service Representative

Pizza Hut
San Antonio, TX
07.2016 - 01.2017
  • Assisted customers with order inquiries and resolved issues efficiently.
  • Processed customer transactions accurately using point-of-sale systems.
  • Maintained the cleanliness and organization of the dining area to enhance customer experience.
  • Collaborated with team members to ensure timely food preparation and delivery.

Education

High School Diploma -

Louis D. Brandeis HS
San Antonio, TX
06-2016

Associate of Applied Science - Business Management

Southern Careers Institute
TX
10-2026

Skills

  • Remote support
  • Customer relationship management
  • Training and coaching
  • Technical assistance
  • Technical troubleshooting
  • Empathy and patience
  • Escalation handling
  • Ticket management
  • Reliable leadership qualities
  • Time management
  • Verbal and written communication
  • Complex Problem-solving

Accomplishments

  • Achieved reducing IT tickets by 75% through effectively helping with training my team on how to solve technical problems through troubleshooting effectively.
  • Supervised a team of 30 staff members.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages

English
Native or Bilingual

Timeline

Website Support Specialist

USAA
12.2025 - Current

Credit Card Specialist

USAA Federal Savings Bank
11.2025 - 12.2025

Deposit Services Representative

USAA Federal Savings Bank
12.2024 - 12.2025

Apprentice Lineman

Broadband Telecom Services
04.2023 - 11.2024

Lineman Helper

Aspen
04.2022 - 04.2023

Manager

Pizza Hut
03.2021 - 04.2022

Motor Transportation Operator

United States Marine Corps
04.2018 - 04.2021

Sales Associate

Staples
01.2017 - 04.2018

Customer Service Representative

Pizza Hut
07.2016 - 01.2017

Associate of Applied Science - Business Management

Southern Careers Institute

High School Diploma -

Louis D. Brandeis HS

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