Jonathan Novoa
Bryan
Summary
Adept at driving online sales and enhancing customer experiences, I excelled at Sterling McCall Toyota by leveraging social media proficiency and effective negotiation skills. My proactive approach resulted in strengthened client relationships and improved team performance, showcasing my ability to multitask and collaborate effectively.
Overview
7
7
years of professional experience
Work History
Internet Sales Professional
Sterling McCall Toyota
02.2023 - Current
- Participated in ongoing professional development activities to stay current on industry news, competitor insights, and technology advancements related to internet sales.
- Conducted product demonstrations, showcasing features and benefits tailored to individual customer needs.
- Enhanced product knowledge continuously through training sessions and independent research, becoming a go-to resource for customers seeking guidance on complex issues or solutions.
- Developed a strong rapport with clients through effective communication, resulting in long-term relationships.
- Managed leads efficiently, ensuring timely follow-ups and increased lead conversion rates.
- Negotiated contracts skillfully, securing favorable terms for both the company and clients.
- Provided exceptional post-sales support, building lasting relationships with customers based on trust and reliability.
Xchange Specialist
Sterling McCall Toyota
08.2021 - 02.2023
- Coordinated team efforts to achieve project milestones on time.
- Enhanced customer experience by delivering personalized service.
- Improved team performance with targeted training and support.
- Enhanced service quality by addressing client feedback promptly.
- Strengthened client relationships by maintaining regular communication.
- Resolved complex issues to ensure uninterrupted business operations.
Sales Associate
Aggieland Driving Range
07.2018 - 08.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Education
High School Diploma -
Foster High School
Richmond, TX05-2018
Skills
- Online sales techniques
- Social media proficiency
- Effective negotiation
- Target-driven mindset
- Customer service
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Teamwork and collaboration
Attention to detail
Multitasking
Languages
Spanish
Native or Bilingual
Timeline
Internet Sales Professional
Sterling McCall Toyota
02.2023 - Current
Xchange Specialist
Sterling McCall Toyota
08.2021 - 02.2023
Sales Associate
Aggieland Driving Range
07.2018 - 08.2021
High School Diploma -
Foster High School
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