Customer-focused leader with successful track record of driving sales, improving customer satisfaction and creating efficient operations. Creative problem solver and experienced negotiator with firm grasp of latest trends in industry.
Overview
8
years of professional experience
1
Certification
Work History
Hendrick Automotive Group
Internet Sales Professional/ Finance Manager
03.2019 - Current
Job overview
Successfully helped guide customers through the purchase process
Well informed on current Products and procedures
Consistently increased customer retention
Was named highest in volume sales, as well as highest gross.
Achieved consistent sales targets by implementing innovative strategies to drive sales growth.
Mentored new hires on best practices and strategies for success as an Internet Sales Professional, fostering a supportive team atmosphere.
Managed leads efficiently, ensuring timely follow-ups and increased lead conversion rates.
TEXAS ROADHOUSE
SERVER
02.2016 - 02.2019
Job overview
Consistently adhered to quality expectations and standards
Was named Top Seller at Texas Roadhouse in Virginia
Multi-tasking Teamwork and Team Building.
Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Served food and beverages promptly with focused attention to customer needs.
Worked with POS system to place orders, manage bills, and handle complimentary items.
Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
TEXAS ROADHOUSE
AUTOMOTIVE TECHNICIAN
05.2017 - 03.2018
Job overview
Operated numerous types of vehicles including both automatic and manual transmission vehicles, RV, Fork Lifts etc Financial control and money collection
Performed at an efficient speed to complete work.
AMAZON
WAREHOUSE WORKER
08.2018 - 01.2019
Job overview
Used RF Scanner to scan and deliver packages or pallets to correct locations in a timely manner
Intermittently checked conveyor belts for backups
Wrapped pallets for delivery
Adhered to company safety policies.
Education
LIBERTY UNIVERSITY
Lynchburg, VA
None from Engineering and general education classes
12.2017
Skills
Customer Service
Microsoft Office
Automotive Repair
Organizational skills
Time management
Cash register
Financial Services
Leadership
Communication
Adaptable
Diligent
Online sales techniques
Effective negotiation
Technical aptitude
CRM Software
Retail knowledge
Inventory Management
Sales expertise
Social media proficiency
Sales strategy development
Certification
Driver's License
Relocation
Greenville, SC
Atlanta, GA
Assessments
Sales skills, Proficient, 04/01/24, Influencing and negotiating with customers
Additional Information
Certified Public Notary
Accomplished Athlete
Timeline
Internet Sales Professional/ Finance Manager
Hendrick Automotive Group
03.2019 - Current
WAREHOUSE WORKER
AMAZON
08.2018 - 01.2019
AUTOMOTIVE TECHNICIAN
TEXAS ROADHOUSE
05.2017 - 03.2018
SERVER
TEXAS ROADHOUSE
02.2016 - 02.2019
LIBERTY UNIVERSITY
None from Engineering and general education classes
Automotive Service Consultant at Hendrick Lexus Charlotte; Hendrick Automotive GroupAutomotive Service Consultant at Hendrick Lexus Charlotte; Hendrick Automotive Group