Jonathan Obando
Brooklyn,NY
Summary
Professional technician with extensive experience in diagnostics, repair, and maintenance of Apple products. Strong focus on team collaboration and achieving results, adaptable to changing needs. Skilled in hardware troubleshooting, software solutions, and customer service. Reliable and resourceful, ensuring high-quality outcomes in every task.
Overview
8
8
years of professional experience
Work History
Senior Apple Technician
Micro Center Electronics
08.2019 - Current
- Delivered comprehensive training sessions to new technicians, fostering professional growth within the team.
- Managed warranty claims, liaising between customers and manufacturers for prompt resolutions.
- Implemented data backup strategies before initiating any repair work, safeguarding customer information from potential losses or corruption incidents.
- Exhibited strong attention to detail when repairing delicate components such as screens or internal circuits.
- Maintained a clean and organized workspace, adhering to safety guidelines at all times.
- Performed device repairs with precision and care, ensuring minimal downtime for customers.
- Developed personalized solutions based on individual client needs which led to higher rates of repeat business.
Guest Experience Leader
Petco Animal Supplies Inc.
04.2017 - 07.2019
- Played an active role in resolving guest complaints, leading to increased satisfaction scores and positive feedback from guests.
- Contributed to revenue growth by upselling additional amenities or services when appropriate during guest interactions.
- Trained new team members on best practices in delivering outstanding customer service in a fast-paced environment.
- Developed strong relationships with repeat guests, resulting in increased loyalty and return visits.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
Education
Bachelor of Science - CRIMINAL JUSTICE
John Jay College of Criminal Justice
New York, NY05.2020
Skills
- Hardware installation
- Apple product expertise
- Guest Experience
- Inventory Control
- Budgeting/Allocating Hours and Scheduling
- Diagnostic skills
- Teamwork and collaboration
- Problem-solving
- Adaptability and flexibility
- Effective communication
Activities
Highlight relevant passions, activities, and leadership or volunteer experiences.
Timeline
Senior Apple Technician
Micro Center Electronics
08.2019 - Current
Guest Experience Leader
Petco Animal Supplies Inc.
04.2017 - 07.2019
Bachelor of Science - CRIMINAL JUSTICE
John Jay College of Criminal Justice
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