Jonathan Osorio-Grande

• Assisted in the development of operational strategies to ensure efficient and productive operations.
• Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
• Conducted regular performance reviews for employees to identify areas of improvement.
• Coordinated with other departments to ensure smooth flow of operations.
• Ensured compliance with safety regulations and company policies.
• Managed customer service inquiries and complaints in a timely manner.
• Resolved conflicts between team members in an effective manner.
• Maintained up-to-date knowledge of company products and services.
• Organized training sessions for new hires to familiarize them with the workplace environment.
• Collaborated with management on developing strategic plans for achieving business goals.
• Communicated regularly with customers to gain insights into their needs.
• Created reports on sales trends, inventory levels, and financial data.
• Analyzed data from surveys or feedback forms to identify opportunities for improvement.
• Implemented new procedures or systems to improve efficiency within the organization.
• Organized schedules, workflows and shift coverage to meet expected business demands.
• Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.

•Monitor store activity through surveillance systems and in-person observation to prevent theft and ensure guest safety.

• Investigate suspicious activities, internal and external theft, and safety concerns, coordinating with law enforcement when necessary.
• Respond quickly to security incidents, de-escalating potential conflicts and assisting with emergency situations.
• Collaborate with management to implement loss prevention strategies and minimize shrinkage.
• Conduct regular audits of security systems, inventory, and safety protocols, maintaining compliance with company policies.
• Provide exceptional customer service by addressing security concerns while ensuring a safe and welcoming environment for guests.

• Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
• Developed a system for tracking inventory and ordering supplies as needed.
• Ensured compliance with safety regulations and company policies.
• Monitored employee attendance records, timekeeping, and payroll information.
• Managed customer service inquiries and complaints in a timely manner.
• Maintained up-to-date knowledge of company products and services.
• Organized training sessions for new hires to familiarize them with the workplace environment.
• Communicated regularly with customers to gain insights into their needs.

• Greeted guests and provided menus.
• Provided excellent customer service to ensure satisfaction.
• Assisted in training new servers.
• Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
• Prepared drinks according to standard recipes.
• Took orders from customers accurately and in a timely manner.
• Checked food before serving it to customers.
• Delivered food orders promptly and courteously.
• Monitored dining room for cleanliness and proper set-up at all times.
• Responded efficiently to guest inquiries and complaints in a professional manner.
• Ensured that each guest was served courteously, quickly, and efficiently.
• Accurately recorded orders on cash register and point-of-sale system.
• Performed opening and closing duties such as setting up the dining area, restocking supplies..
• Followed health safety guidelines when preparing and serving food products.
• Upheld high standards of sanitation in accordance with health department regulations.