Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
References
Timeline
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Jonathan Ovesen

Jonathan Ovesen

Medford,MA

Summary

Dynamic Store Manager with proven skills in inventory management, team building, and customer relationship management. Achieved significant improvements in operational efficiency and team performance through effective communication and strategic problem-solving.

Overview

8
8
years of professional experience

Work History

Store Manager

Starbucks
Saugus, Massachusetts
12.2021 - Current
  • Managed daily store operations and maintained efficient workflow.
  • Implemented visual merchandising standards to enhance product presentation.
  • Organized inventory levels and conducted regular stock audits.
  • Assisted in budgeting and expense management for store operations.
  • Recruited, trained and supervised new employees.
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Ensured compliance with safety regulations and company policies.
  • Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.

General Manager

Chipotle
Newburyport, Massachusetts
05.2017 - 09.2021
  • Trained staff on food safety standards and company policies for high-quality performance.
  • Conducted performance evaluations to develop team skills and improve service quality.
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
  • Created a positive work environment by developing team building activities that encouraged collaboration among departments.

Education

Associate of Arts - Business

Community College of Rhode Island
Warwick, RI

Skills

  • Effective communication
  • Team building
  • Customer relationship management
  • Inventory management
  • Budget management
  • Time management
  • Conflict resolution
  • Safety compliance

Accomplishments

  • Opened two world class Chipotle Mexican Grill restaurants in Massachusetts during Covid pandemic
  • Starbucks Coffee Company Store manager of the Quarter in Q3 2022 for excelling in customer experience surveys and improving store metrics.
  • Starbucks Coffee Company Store manager of the Quarter in Q3 2023 for achieving Fastest Drive Through experience in area and improving area with Drive through experience calls weekly.
  • Achieving Area Excellence in Customer Satisfaction Surveys at 100%

Languages

English
Native/ Bilingual
Spanish
Limited

References

References available upon request.

Timeline

Store Manager

Starbucks
12.2021 - Current

General Manager

Chipotle
05.2017 - 09.2021

Associate of Arts - Business

Community College of Rhode Island

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