Jonathan Parks
Amherst,OH
Summary
Dynamic kitchen professional with a strong background in customer service and problem-solving. Proven ability to resolve operational issues swiftly while maintaining high-quality standards and enhancing guest experiences. Committed to cultivating a collaborative kitchen environment.
Overview
17
17
years of professional experience
Work History
Kitchen Manager
TopGolf
12.2023 - Current
- Supervised kitchen staff, ensuring adherence to health and safety regulations.
- Streamlined food preparation processes, enhancing efficiency during peak service hours.
- Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
- Coordinated special events, ensuring timely execution of catering services.
Kitchen Assistant Manager
Levy Restaurants
05.2023 - 12.2023
- Assisted in managing kitchen operations, ensuring adherence to safety and sanitation standards.
- Trained new kitchen staff on food preparation techniques and equipment usage, fostering skill development.
- Resolved operational issues promptly, maintaining smooth service during peak hours and high-demand events.
Kitchen Manager
Zeller Industries
10.2019 - 05.2023
- Collaborated with culinary team to create seasonal menu offerings, increasing customer satisfaction.
- Resolved customer complaints regarding food quality or service promptly and professionally.
- Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
- Collaborated with front-of-house staff to ensure seamless communication between the kitchen team and service areas for optimal guest experiences.
Customer Service Representative
Teletech
06.2009 - 06.2010
- Resolved customer inquiries effectively using CRM software to enhance satisfaction levels.
- Conducted quality assurance checks on support interactions, ensuring adherence to company standards.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Education
High School Diploma -
Marion L Steele
Amherst, OH06-2009
Skills
- Customer service
- Multitasking and organization
- Problem-solving
- Attention to detail
Timeline
Kitchen Manager
TopGolf
12.2023 - Current
Kitchen Assistant Manager
Levy Restaurants
05.2023 - 12.2023
Kitchen Manager
Zeller Industries
10.2019 - 05.2023
Customer Service Representative
Teletech
06.2009 - 06.2010
High School Diploma -
Marion L Steele