Jonathan Payne
SAINTAUGUSTINE,FL
Summary
Efficient Grocery Manager experienced in enhancing employee morale and resolving conflicts through effective communication and active listening. Improved store profitability through strategic planning, inventory management, and staff supervision. Committed to operational improvement and high productivity, delivering significant contributions to team performance.
Overview
1
1
Certification
14
14
years of professional experience
Work History
Grocery Manager
Publix Supermarkets Store
SAINTAUGUSTINE, FL
09.2017 - Current
- Oversaw daily operations of the store including opening and closing procedures.
- Supervised daily operations to ensure efficient store performance.
- Managed inventory levels to maintain product availability and freshness.
- Trained and mentored team members on customer service standards and procedures.
- Resolved customer complaints and inquiries to ensure satisfaction and loyalty.
- Collaborated with suppliers to coordinate deliveries and stock replenishment efficiently.
- Assessed grocery store for cleanliness and checked proper stocking of shelves, refrigerated section and freezers.
- Distributed daily tasks to appropriate employees and checked to complete duties within expected time frames.
- Analyzed financial records to identify areas of improvement within the store.
- Recruited, hired, trained, evaluated, disciplined, coached, and mentored employees.
- Implemented new methods for reducing shrinkage and increasing profitability.
- Developed and implemented store policies and procedures to ensure customer satisfaction.
- Led weekly meetings with staff to review performance and goals. with staff members to discuss performance goals.
- Maximized profit by coordinating efficient team workflows, minimizing waste and controlling shrinkage.
- Implemented merchandising strategies to enhance product visibility and appeal.
- Organized promotional displays to maximize sales opportunities.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Sales Supervisor
Harbor Freight Tools USA
Saint Augustine, Florida
09.2015 - 09.2017
- Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
- Supervised daily sales operations and ensured compliance with company policies.
- Trained new team members on product knowledge and sales techniques.
- Monitored team performance and provided constructive feedback for improvement.
- Managed customer relationships to enhance satisfaction and loyalty.
- Resolved customer complaints regarding sales and service.
- Supported sales team members to drive growth and development.
- Coordinated inventory management to maintain stock levels on the sales floor.
- Collaborated with marketing team to align promotional strategies.
- Built sales forecasts and schedules to reflect desired productivity targets.
Center Store Manager
Winn Dixie Supermarket
Palatka, Florida
07.2012 - 10.2014
- Managed daily operations of center store department at Winn Dixie Supermarket.
- Supervised team members to ensure efficient store processes and customer service.
- Implemented promotional displays to enhance product visibility and sales.
- Managed inventory levels, product rotation, and shelf placement to ensure maximum product visibility.
- Coordinated inventory management and restocking of products on shelves.
- Trained staff on store policies, safety procedures, and customer engagement techniques.
- Directed staff in daily operations such as stocking shelves, rotating merchandise, building displays, setting up promotional materials and ensuring proper signage.
- Collaborated with suppliers to manage orders and optimize product availability.
- Resolved customer complaints regarding products or services in an effective manner.
- Resolved customer inquiries and complaints to ensure satisfaction and loyalty.
- Implemented new ideas that improved processes throughout the center store departments.
- Ensured compliance with all company policies, procedures and safety regulations.
Education
Pierce County High School
Blackshear, GASkills
- Inventory management
- Merchandising strategies
- Financial analysis
- Customer relationship management
- Staff training
- Team leadership
- Regulatory adherence
- Goal setting
- Problem solving
- Effective communication
- Performance evaluation
Certification
- CPR/AED Certified
- Food Safety Certification
Publix
- High Scores on Associate Voice Surveys
- High performing department on a district/regional/divisional based scale
Timeline
Grocery Manager
Publix Supermarkets Store
09.2017 - Current
Sales Supervisor
Harbor Freight Tools USA
09.2015 - 09.2017
Center Store Manager
Winn Dixie Supermarket
07.2012 - 10.2014
Pierce County High School