Jonathan Pearce
Rochester
Summary
Results-driven Sales Associate with proven experience in client-facing engagement and sales operations support. Adept at building and maintaining strong client relationships while ensuring efficient sales execution through coordination, process improvement, and accurate data tracking. Recognized for high productivity, clear communication, and adaptability in fast-paced environments. Effectively collaborates with cross-functional teams to support sales initiatives, streamline workflows, and consistently deliver high-quality results that drive revenue growth and customer satisfaction.
Overview
10
10
years of professional experience
1
1
Certification
Work History
VIP Associate
WeTheHobby
Rochester
07.2025 - Current
- Managed project timelines and deliverables for various client engagements.
- Collaborated with team members to develop innovative solutions for client needs.
- Conducted market research to identify trends and inform strategic decisions.
- Provided customer service support for inquiries, complaints, and returns.
- Handled incoming calls from customers regarding orders or other inquiries.
- Analyzed financial data to identify trends and areas for improvement.
- Developed and maintained relationships with clients and vendors.
- Collaborated with other departments to ensure successful product launches.
Operations Supervisor
WeTheHobby
Rochester
11.2024 - 07.2025
- Supervised daily operations to ensure efficient workflow and adherence to safety standards.
- Trained and mentored team members on operational procedures and best practices.
- Managed inventory levels, ensuring timely restocking and accurate record-keeping.
- Assisted in the hiring process by conducting interviews and making recommendations for new hires.
- Identified areas for improvement and implemented new processes to enhance overall company quality and performance.
- Developed and implemented standard operating procedures to ensure efficient workflow.
- Implemented cost-saving measures throughout the organization's operations.
Electrical Project Manager
VP Supply Corp
08.2024 - Current
- Lead cross-functional teams in complex electrical projects, ensuring timely delivery and adherence to safety standards.
- Foster strong relationships with stakeholders, consistently exceeding client expectations.
- Facilitated communication between clients and project teams.
- Tracked company inventories, reported equipment damages and ordered new items to prevent delays.
Private Client Banker
Keybank
04.2022 - 08.2024
- Manage a portfolio of high-net-worth clients, providing personalized financial advice and tailored banking solutions to meet their individual needs.
- Develop and maintain strong client relationships through proactive communication, regular portfolio reviews, and exceptional customer service.
- Identify opportunities to cross-sell banking products, including investment services, loans, and insurance, to maximize client satisfaction and deepen relationships.
- Conduct comprehensive financial analyses to assess clients' financial situations, goals, and risk tolerance, offering strategic recommendations to optimize their wealth management strategies.
- Collaborate with internal teams, including wealth management advisors, investment specialists, and lending officers, to deliver integrated financial solutions and address complex client needs.
- Stay abreast of industry trends, regulatory changes, and market developments to provide informed advice and ensure compliance with banking regulations and policies.
Sales Associate
GNC
07.2016 - 06.2021
- Provided exceptional customer service by listening to customers' needs and recommending products based on extensive research of a widespread variety of options to meet their health and wellness goals.
- Consistently finished top 10 in Rochester Market for monthly sales of Pro Membership packages.
- Cultivated a positive team environment in support of management and peers.
Lead Host/Server
The Villages at Unity
12.2017 - 07.2016
- Ensured a pleasant visitor experience by seating residents, receiving orders, and serving with a smile.
- Proven ability to flourish in a fast-paced work environment.
- Elevated to Team Lead by management and oversaw workers to ensure all standards, rules, and procedures were followed.
Education
Bachelor of Science - Communications
State University of New York at Brockport
Brockport, NY 08.2018 - 12/2022
Skills
- Client relationship management
- Client/ customer management
- Customer service
- Conflict resolution
- Portfolio analysis
- Data analysis
- Problem solving
- Time management
- Process improvements
- Project management
Certification
- Securities Industry Exam, Series 6 and 63
- NY Life Accident and Health
Awards
- Contributed to achieving premier shop across 4 Whatnot channels consistently
- 2023 Q4 Red Key Award
- 2021 GNC Store Sales Record
- 2018 Greece Athena Football Bubby Award
Timeline
VIP Associate
WeTheHobby
07.2025 - Current
Operations Supervisor
WeTheHobby
11.2024 - 07.2025
Electrical Project Manager
VP Supply Corp
08.2024 - Current
Private Client Banker
Keybank
04.2022 - 08.2024
Bachelor of Science - Communications
State University of New York at Brockport
08.2018 - 12/2022
Lead Host/Server
The Villages at Unity
12.2017 - 07.2016
Sales Associate
GNC
07.2016 - 06.2021