Jonathan Pflugh
Edgewood
Summary
Dynamic individual with a proven track record in the aerospace industry. Excelling at team building and management, with an emphasis on building customer success.
Overview
11
11
years of professional experience
Work History
Sales Manager
Farwest Aircraft Inc.
04.2016 - Current
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by leading by example, and always supporting my team when needed.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Secured lucrative military contracts, by leveraging strong negotiation skills and deep industry knowledge.
- Enhanced sales team morale and cohesion, organizing team-building activities and maintaining open communication channels.
Customer Service Department Supervisor
The Home Depot Inc
08.2014 - 04.2016
- Enhanced customer experience with proactive problem-solving techniques, leading to higher satisfaction scores.
- Facilitated ongoing staff training sessions on product knowledge, company updates, and customer service best practices.
- Led, built and developed a cohesive team centered on service excellence.
- Conducted regular performance reviews, providing constructive feedback to support employee development.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Education
High School Diploma -
Thomas Jefferson High School
Auburn, WASkills
- Relationship building
- Sales team development
- Staff management
- Goals and performance
- Microsoft Excel
- Microsoft Word
- Forklift Certified
- CPR/First Aid Certified
Accomplishments
- Responsible for the largest order placed in company history.
- Promoted to Sales Manager after several years of proven growth and success.
Timeline
Sales Manager
Farwest Aircraft Inc.
04.2016 - Current
Customer Service Department Supervisor
The Home Depot Inc
08.2014 - 04.2016
High School Diploma -
Thomas Jefferson High School
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