Jonathan Porta
Austin,TX
Summary
Organized professional adept at managing complex priorities while maintaining confidentiality. Strong track record in customer service and team supervision, consistently exceeding performance benchmarks. Bilingual communicator skilled in tailoring support to diverse client needs across North America.
Overview
1
1
Certification
14
14
years of professional experience
Work History
Sales Specialist
Apple Inc.
Austin, USA
05.2018 - Current
- Supported customers across the United States, Mexico, and Canada in English and Spanish, tailoring communication to meet diverse needs.
- Consistently exceeded performance benchmarks through strong attention to detail, proactive problem-solving, and dependable follow-through.
- Achieved a rare perfect TMS rating for an entire year through exceptional reliability and service.
- Managed high volume of customer needs simultaneously, prioritizing effectively and adapting to shifting demands in a fast-paced environment.
- Handled sensitive customer information with discretion and professionalism at all times.
- Analyzed workflows and procedures to anticipate issues and enhance overall efficiency.
Response Validation Analyst (Rotation)
Apple Inc.
Austin, USA
09.2025 - 03.2026
- Influenced Apple's guided customer technologies and digital experience strategies through feedback, testing, and operational insight.
- Refined digital tools and workflows to enhance user experience through increased efficiency and meticulous attention to detail.
- Analyzed chat functionality and customer support experiences to inform enhancements and improve user satisfaction.
Personal Sessions Specialist
Apple Inc.
Austin, USA
07.2017 - 05.2018
- Delivered polished, one-on-one consultations, managing multiple client schedules and priorities throughout the day.
- Adapted to each client's needs in real time while demonstrating multitasking, composure, and communication skills.
- Provided accurate, on-the-spot guidance and recommendations through extensive product knowledge.
- Developed trusted, long-term relationships through personalized support.
Master Trainer
Pink Gloves Boxing
Austin, USA
02.2013 - 11.2017
- Directed and trained new and existing staff, ensuring high standards and effective delegation of responsibilities to enhance team performance.
- Managed scheduling and logistics for classes, events, and client programs, adapting to changes to ensure seamless execution.
- Built and maintained strong client relationships through consistent, detail-oriented support.
- Coordinated logistics for marketing and public relations efforts, supporting successful event organization and execution.
Affiliate Trainer
Camp Gladiator
Austin, USA
02.2017 - 07.2017
- Executed classes, events, and promotional activities in collaboration with a small team, ensuring smooth operations.
- Coordinated logistics and supported group sessions for member engagement initiatives, enhancing participant involvement.
- Communicated clearly and professionally with clients to manage expectations and program details.
- Earned trust for client-facing responsibilities as one of the youngest team members, demonstrating reliability and sound judgment.
Media Marketing Intern
Steel Branding
Austin, USA
06.2016 - 08.2016
- Coordinated and executed multi-step campaigns to ensure seamless delivery.
- Generated accurate performance reports to enhance data-driven decisions.
- Conducted research and analysis to inform strategic decision-making.
Education
Bachelor of Business Administration - Marketing
St. Edward's University
Austin, TX12-2016
Skills
- Client management
- Sales analytics
- Product knowledge
- Fast-paced adaptability
- Pressure problem solving
- Discretion & Confidentiality
- Bilingual support
- Team leadership
- Staff training
- Calendar management
Certification
- Foundations of Project Management - Coursera
- Project Initiation: Starting a Successful Project - Coursera
- Project Management: The Basics for Success - Coursera
- Foundations of Digital Marketing and E-commerce - Coursera
Timeline
Response Validation Analyst (Rotation)
Apple Inc.
09.2025 - 03.2026
Sales Specialist
Apple Inc.
05.2018 - Current
Personal Sessions Specialist
Apple Inc.
07.2017 - 05.2018
Affiliate Trainer
Camp Gladiator
02.2017 - 07.2017
Media Marketing Intern
Steel Branding
06.2016 - 08.2016
Master Trainer
Pink Gloves Boxing
02.2013 - 11.2017
Bachelor of Business Administration - Marketing
St. Edward's University