Jonathan Powell
Crestwood,KY
Summary
I am very dedicated to my work and always put my best effort into everything I do. I never call in or show up late. While working as a shift supervisor for Burger King I helped us become 2nd in the company in speed, while maintaining a 100 health inspection score. I love to learn new skills and improve. I was a cub scout and worked my way up each rank to boyscout.
Overview
6
6
years of professional experience
Work History
Bank Teller
PNC Bank
Louisville, KY
04.2024 - Current
- Maintained accurate records of all financial transactions.
- Followed strict compliance guidelines when completing financial transactions for customers.
- Maintained confidentiality of bank records, transactions and customer information.
- Verified customer signatures on documents and ensured accuracy of all paperwork before submitting for approval.
- Researched customer inquires regarding their accounts using internal banking systems.
- Educated customers about different types of banking services available at the branch.
- Processed customer deposits and withdrawals accurately, balancing cash drawer daily.
- Developed strong relationships with customers to ensure repeat business.
- Provided assistance to other tellers during peak business hours as needed.
- Handled large sums of money with accuracy while maintaining appropriate levels of security.
Customer Service Representative
Five Star Gas Station
Crestwood, KY
08.2022 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Cleaned and sanitized work areas, equipment and utensils.
- Stocked food supplies in the kitchen.
- Monitored product freshness and rotation.
- Ensured proper storage of food items at appropriate temperatures.
- Followed all sanitation guidelines established by health department regulations.
- Checked temperature of ovens, grills and other cooking equipment regularly.
- Promptly reported any maintenance needs or broken equipment in the kitchen area.
- Planned and prepared food product orders to maintain appropriate stock levels.
Shift Supervisor
Burger King
Crestwood, KY
08.2019 - 08.2022
- Provided on-the-job training to new staff members.
- Conducted weekly inventory of supplies, equipment, and food items.
- Monitored staff performance to ensure quality standards were met.
- Resolved customer complaints in a timely manner.
- Communicated clearly with employees regarding job duties, expectations, and policies.
- Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
- Planned and managed resources to consistently meet production, quality and cost goals.
- Ensured all safety and sanitation regulations were met throughout the shift.
- Developed strategies for improving operational efficiency and customer service levels.
- Coordinated with other departments to ensure smooth workflow between shifts.
Education
High School Diploma -
South Oldham High School
Crestwood, KY08.2020
Skills
- Multi-Task Management
- Active Listening
- Quality Control
- Positive and Professional
- Customer Service
- Fast Learner
- Cash handling
- Transaction processing
- Financial reporting
- Customer education
- Team collaboration
- Cash counting
- Trustworthiness and integrity
- Financial transactions
Timeline
Bank Teller
PNC Bank
04.2024 - Current
Customer Service Representative
Five Star Gas Station
08.2022 - Current
Shift Supervisor
Burger King
08.2019 - 08.2022
High School Diploma -
South Oldham High School