- I like working with my hands and fixing things
- Avid Reader
- Tech enthusiast, passionate about exploring the latest advancements and innovations
- Electronics and Circuit Building
- Video Gaming
- Drawing and Painting
Jonathan Reyes
Houston,TX
Summary
Experienced leadership professional prepared to guide teams effectively. Strong focus on collaboration and achieving results, ensuring adaptability with changing needs. Proficient in project management, conflict resolution, and strategic planning. Reliable and flexible, fostering cohesive and productive team environment.
Overview
16
16
years of professional experience
Work History
Asset Protection Team Lead
Walmart
United States
07.2024 - Current
- Monitor and manage physical and digital security systems, including surveillance, access controls, and asset tracking tools, to prevent loss and ensure operational integrity.
- Conduct incident investigations involving system data, video review, and transaction analysis, producing detailed reports and corrective actions.
- Identify process gaps and system vulnerabilities, implementing loss prevention and safety controls to reduce shrink and operational risk.
- Partner with store leadership to enforce compliance standards, train associates on security procedures, and maintain a secure operating environment.
- Utilize data and system reports to detect anomalies, trends, and potential fraud indicators.
Assistant Manager (Coach)
Walmart
United States
01.2016 - 07.2024
- Led daily operations for a high-volume retail environment, overseeing teams of up to 150 associates while maintaining system uptime and workflow continuity.
- Leveraged enterprise systems for inventory management, scheduling, reporting, and performance tracking to drive operational efficiency.
- Analyzed sales, inventory, and operational data to identify trends, troubleshoot process issues, and implement technology-driven improvements.
- Trained and mentored team members on systems usage, compliance standards, and operational procedures.
- Acted as an escalation point for operational and system-related issues, resolving problems quickly to minimize business impact.
Customer Service Specialist
United Recovery Systems LP
Houston, TX
06.2010 - 01.2016
- Handled sensitive customer and financial data in compliance with privacy and security standards.
- Utilized internal software systems to process payments, update account records, and resolve technical issues.
- Troubleshot system and application problems, escalating when necessary and documenting resolutions.
- Collaborated with internal teams to improve system workflows and enhance customer experience through process refinement.
Education
High School Diploma -
Dr. Phillips High School
01-2009
Skills
- IT & Security Operations
- Incident Response & Investigation
- Access Control & Surveillance Systems
- Windows-Based Troubleshooting
- Inventory & Asset Management Systems
- Data Analysis & Reporting
- Process Improvement & SOP Enforcement
- Team Leadership & Training
- Risk Mitigation & Compliance
- Attention to detail
- Conflict resolution
- Customer focus
Interests
Timeline
Asset Protection Team Lead
Walmart
07.2024 - Current
Assistant Manager (Coach)
Walmart
01.2016 - 07.2024
Customer Service Specialist
United Recovery Systems LP
06.2010 - 01.2016
High School Diploma -
Dr. Phillips High School