Jonathan Richardson
Brooklyn,NY
Summary
Self-assured service advisor handles array of responsibilities simultaneously and works well with different personality types. Promoting exceptional skills in customer service and issue resolution. .
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
13
13
years of professional experience
4
4
years of post-secondary education
Work History
Service Advisor
Crystal Auto Body
East Orange, NJ
12.2024 - Current
- Assisted customers with vehicle service inquiries and appointment scheduling.
- Provided detailed explanations of services and repair options to clients.
- Coordinated with technicians to ensure timely vehicle inspections and repairs.
- Assisted with scheduling appointments for service work to be performed on vehicles.
- Inspected vehicles for needed repairs or maintenance services and advised customers accordingly.
Driver
Uber
06.2014 - Current
- Communicated with riders to confirm pickup locations and trip details.
- Maintained vehicle cleanliness and ensured proper functioning of all systems.
Assistant Manager
Auto Zone Auto Parts
East Orange, NJ
01.2021 - 10.2024
- Assisted in managing daily store operations and employee scheduling.
- Trained new team members on product knowledge and customer service standards.
- Monitored inventory levels and facilitated stock replenishment processes.
Security Supervisor
Strategic Products Group
Babylon, New York
04.2013 - 10.2018
- Supervised security staff to ensure compliance with safety protocols.
- Conducted regular inspections of premises to identify potential security risks.
- Coordinated emergency response procedures during incidents and drills.
Education
Bachelor of Science - Criminal Justice
Penn Foster Career School
Scranton, PA 12.2003 - 10.2007
Skills
- Vehicle inspection
- Customer relationship management
- Parts ordering
- Service coordination
Timeline
Service Advisor
Crystal Auto Body
12.2024 - Current
Assistant Manager
Auto Zone Auto Parts
01.2021 - 10.2024
Driver
Uber
06.2014 - Current
Security Supervisor
Strategic Products Group
04.2013 - 10.2018
Bachelor of Science - Criminal Justice
Penn Foster Career School
12.2003 - 10.2007