Jonathan Rivera
Huntsville,AL
Summary
Tenacious and eager student aiming to enhance skillset and pursue a career in Cyber Security. Seeking to main a full-time position that offers professional challenges such as problem-solving skills, time management, and corporate communications.
Overview
2
2
years of professional experience
1
1
Certification
Work History
IT Help Desk Technician
Seabrooks Solution
08.2022 - Current
- Explains technical information in clear terms to 1 to 10 non-technical individuals to increase better understanding to users.
- Responds to support requests from end users and patiently walks individuals through basic troubleshooting tasks.
- Installs, modifies, and repairs software and hardware to resolve technical issues.
- Documents transactions and support interactions in system for future reference and addition to knowledge base.
PC Technician
Tekfive Inc.
02.2022 - 08.2022
- Used diagnostic tools to identify hardware failures and replace non-functional components.
- Linked computers to network and peripheral equipment.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
Peripheral Equipment Operator
EMCO Technologies
04.2021 - 01.2022
- Managed computer hardware devices for client, including but not limited to assembly of docks, monitors, desktops, and add-on hardware
- Implemented quality control for commercial printing devices to decrease equipment recycling.
- Trained in diverse pieces of NASA equipment and peripheral attachments to handle team needs.
Education
Bachelor of Science - Management of Cybersecurity Operations
12.2024
- Athenian Excellence Scholarship Recipient
Associate of Science - Computer Science
05.2022
Skills
- Closing Tickets
- Documentation
- Microsoft Applications (Excel, Word, Powerpoint)
- Support Ticket System Management
Additional Information
Windows Operating System · Hardware and Software Installation Intermediate: Microsoft Office · Windows Security · Wire Shark PC Components · Python Learning: Linux Operating System (Ubuntu, Red Hat, Debian) · Cisco Networking · Security
Certification
CompTIA Security+ | valid through December 2025
Timeline
IT Help Desk Technician - Seabrooks Solution
08.2022 - Current
PC Technician - Tekfive Inc.
02.2022 - 08.2022
Peripheral Equipment Operator - EMCO Technologies
04.2021 - 01.2022
Athens State University - Bachelor of Science, Management of Cybersecurity Operations
Calhoun Community College - Associate of Science, Computer Science
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