Jonathan Rosario
Estero
Summary
Focused professional transitioning to law enforcement, equipped with strong communication and problem-solving skills. Effectively manages high-pressure situations while ensuring safety and security. Ready to apply diverse experience in a challenging Jail Deputy Trainee role.
Overview
6
6
years of professional experience
Work History
Service Advisor
Sam Galloway Ford
Fort Myers
12.2025 - Current
- Acted as primary contact for customers during vehicle service, communicated clearly, and addressed concerns.
- Coordinated with technicians to relay diagnostic findings and recommended repairs, facilitating timely service completion.
- Monitored repair progress and delivered timely updates to enhance customer experience.
- Prepared repair orders and documented customer concerns using dealership management software.
Service Consultant
Naples Acura
Naples
06.2023 - 12.2025
- Acted as primary liaison between customers and service department, facilitating clear communication and addressing customer needs
- Coordinated with technicians to ensure accurate diagnostics and timely repairs, enhancing service quality
- Provide status updates and explain services in clear, customer-friendly terms
- Write and manage repair orders using dealership DMS software
- Managed cash, credit transactions, and warranty invoicing at vehicle pickup, ensuring smooth and efficient customer experience
Apprentice HVAC Helper
Johnson's Air Conditioning
Naples
07.2022 - 03.2023
- Utilized power and hand tools to support lead technicians during installations and repairs, enhancing workflow
- Assisted in residential and commercial HVAC installations and repairs, contributing to successful project completion
- Maintained organized and clean job site, promoting safety and efficiency while ensuring proper tool organization
Truck Loader
UPS
Naples
04.2022 - 07.2022
- Loaded packages onto delivery trucks using safe handling techniques.
- Oversaw safe handling of packages to maintain correct routing
- Sorted parcels by destination to ensure efficient loading processes.
- Inspected incoming shipments for damage and accuracy before loading.
- Facilitated parcel organization to meet strict deadlines
Apprentice HVAC Helper
Southern Comfort Air
Naples
01.2022 - 04.2022
- Assisted technicians with HVAC system installations and maintenance tasks.
- Assisted senior installers with HVAC installations, ensuring project timelines were met
- Executed maintenance tasks, including wiring and ductwork, contributing to system reliability
- Performed routine inspections on air conditioning units for optimal performance.
- Sorted tools and organized equipment in service area for efficiency.
Cashier / Customer Service Associate
Panera Bread
Naples
09.2021 - 01.2022
- Processed customer transactions efficiently at fast-paced bakery-café.
- Operated register and processed high-volume transactions, ensuring accuracy and efficiency
- Maintained accurate cash register operations throughout shifts.
- Addressed customer complaints, food orders, and product returns, enhancing customer satisfaction
- Assisted customers with menu selections and dietary needs.
Clerk Cashier
Hannafords Supermarket
NY
07.2020 - 04.2021
- Processed diverse transactions including WIC, EBT, checks, and refunds, ensuring accurate and efficient service for customers
- Arranged merchandise displays to improve customer engagement, assisted shoppers with inquiries, and maintained a clean, organized store environment
Education
Associate Coursework -
Florida SouthWestern State College
Fort Myers, FL05-2023
Skills
- Dealership Management Software (DMS)
- Repair Order Documentation
- Service writing
- Customer service
- Automotive Technical Support
- Vehicle Maintenance Support
- Cash Handling & POS Systems
- Team Collaboration & Fast Learning
- Customer Education
Languages
- English, Fluent
- Spanish, Conversational
Timeline
Service Advisor
Sam Galloway Ford
12.2025 - Current
Service Consultant
Naples Acura
06.2023 - 12.2025
Apprentice HVAC Helper
Johnson's Air Conditioning
07.2022 - 03.2023
Truck Loader
UPS
04.2022 - 07.2022
Apprentice HVAC Helper
Southern Comfort Air
01.2022 - 04.2022
Cashier / Customer Service Associate
Panera Bread
09.2021 - 01.2022
Clerk Cashier
Hannafords Supermarket
07.2020 - 04.2021
Associate Coursework -
Florida SouthWestern State College