Jonathan Santos
Perris,California
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities.
Overview
1
1
year of professional experience
Work History
Accounts Receivable
Genessy Management And Development
Los Angeles, CA
12.2023 - Current
- Posted receipts to appropriate general ledger accounts.
- Monitored payments due from tenants and promptly contacted clients with past due payments.
- Followed up on delinquent tenants and coordinated collection procedures.
- Monitored timely receipt and reconciliation of rent collections i accordance with landlords and tenants.
- Developed monthly reports generating property ledgers and losses.
- Reduced late payments by maintaining strong relationships with clients and implementing effective follow-up procedures.
Resident Life Manager
GHP Management Corporation
07.2023 - 12.2023
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Providing front desk and administrative support.
- Planned and coordinated resident events to increase engagement and interaction.
- Resolved resident conflicts, actively listening to concerns and finding appropriate middle ground.
Receptionist
GHP Management Corporation
Los Angeles
02.2023 - 07.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
Skills
- Microsoft Office
- Excel Report
Timeline
Accounts Receivable
Genessy Management And Development
12.2023 - Current
Resident Life Manager
GHP Management Corporation
07.2023 - 12.2023
Receptionist
GHP Management Corporation
02.2023 - 07.2023