Jonathan Santos
Port Saint Lucie,FL
Summary
As a dedicated student at Embry-Riddle Aeronautical University, I am deeply passionate about aviation and pursuing my dream of becoming a Fighter Pilot. Committed to serving my country, I am also contracted into the Air Force, where I have honed my leadership skills and developed a strong sense of discipline and teamwork. Alongside my academic pursuits, I have earned my private pilot's license, demonstrating my proficiency and commitment to aviation excellence. With a diverse skill set, including strong leadership abilities, attention to detail, effective communication, and problem-solving skills, I am eager to leverage my experiences and expertise in a professional setting. I am particularly adept at adapting to fast-paced environments and working collaboratively towards shared goals, making me an asset to any team or organization.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Welcome Desk Attendant
Embry-Riddle Aeronautical University
08.2022 - Current
- Enhanced guest satisfaction by promptly greeting and assisting visitors upon arrival.
- Streamlined check-in process for increased efficiency and improved guest experience.
- Maintained a clean and organized welcome desk, creating a welcoming atmosphere for guests.
- Resolved guest issues with professionalism, demonstrating excellent customer service skills.
- Updated guest profiles within database system to maintain accurate records for future visits or demographic analysis purposes.
- Contributed to positive work environment through teamwork, open communication, and proactive problem-solving approaches.
Sales Associate/ Key-Holder
Perfumania
12.2021 - 01.2023
- Completed opening and closing tasks by cashing out registers, inspecting security and alarm systems, preparing bank deposits and delegating daily tasks to employees.
- Coordinated store products and conducted inventory counts to maintain merchandise flow.
- Collaborated with store employees to achieve established sales objectives and goals, boosting overall sales 100%.
- Assisted customers by locating, describing and explaining use and care of popular fragrances, as well as classic and hard-to-find fragrances.
- Provides attentive service on sales floor and closes sales by suggesting additional items and reinforcing customers decisions
Sandwich Artist
SUBWAY®Restaurants
03.2021 - 12.2021
- Kept workplace clean and organized in line with restaurant policies.
- Greeted guests, promoted specials, and took orders.
- Prepared and presented food in compliance with health and safety guidelines.
- Trained team members to prepare sandwiches and other items according to instructions.
- Upheld high standards of customer service at all times to enhance client loyalty and satisfaction.
- Executed sandwich artistry duties with very low occurrence of errors.
Education
Bachelor of Science - Aviation
Embry-Riddle Aeronautical University - Daytona Beach
Daytona Beach, FL05.2026
Skills
- Calendar and Scheduling Software
- Handling Complaints
- Goal Attainment
- Good Communication Skills
- Time Management
- Sales Activities
- Problem Anticipation and Resolution
- Team Player
- Team Leadership
- Operational Efficiency
- Air Traffic Control Communications
- Performance Metric
Certification
- Private Pilot License - 20 JUL 2022
- PART 107 License - 21 NOV 2021
Timeline
Welcome Desk Attendant
Embry-Riddle Aeronautical University
08.2022 - Current
Sales Associate/ Key-Holder
Perfumania
12.2021 - 01.2023
Sandwich Artist
SUBWAY®Restaurants
03.2021 - 12.2021
Bachelor of Science - Aviation
Embry-Riddle Aeronautical University - Daytona Beach