Jonathan Scott
Augusta,GA
Summary
Military Veteran with an active Secret Security Clearance leveraging over 10 years of proven ability to identify, analyze, and resolve issues while communicating effectively, escalating as necessary, and collaborating with multiple levels of management and diverse cultural audiences. Consistently achieved exceptional and measurable results while leading teams in a high-pressure environment. Identified risk upon multiple lines to protect assets, property, and equipment while exceeding the expectations of senior leadership. Career supported by the current pursuit of an Associate of Applied Science in Information Technology.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Information Technology Specialists
US ARMY RESERVE
07.2023 - Current
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Established IT policies and procedures, fostering a culture of security awareness within the organization.
- Set up network profiles, security permissions and file sharing systems.
- Performed network security design and integration duties.
- Collaborated with cross-functional teams to develop seamless integration between disparate systems.
- Troubleshot complex hardware and software issues for swift resolution, minimizing downtime for affected users.
- Explained security measures in simple terminology to help users understand malware and phishing threats.
Senior Signal Support Systems Maintainer
US ARMY
06.2021 - 07.2024
- Supervised and planned the installation, operation, and maintenance of signal support systems and network integration using automated systems
- Developed a class for computer end users on deficiencies and trends; implemented the standard for maintaining NIPR access
- Instilled a mission-first attitude by revamping the shop property book and setting a new standard for future managers.
- Trained new system users and employees in classroom type sessions to promote useful system knowledge and operations expertise.
- Tested signal-level equipment for operational performance within prescribed tolerances.
Operations Manager | Instructor
US ARMY
06.2019 - 05.2021
- Utilized technical knowledge of M1A2 SEP V2 platform to provide quality and realistic instructions to over 150 trainees
- Maintained accountability of one M1A2 SEPv2 Abrams Main Battle Tank and all assigned equipment worth in excess of $
- Taught 200 personnel how to properly conduct Preventive Maintenance Checks and Services on their vehicles; ensured all vehicles were fully mission capable.
Team lead
US Army
05.2013 - 06.2018
- Supervised personnel: coordinated and managed individual training to maintain health, morale, welfare, safety, discipline, and professional development
- Directed employment of military equipment; maintained 100% accountability and serviceability of all assigned equipment of more than $2M
- Incorporated composite risk management thought and process into daily operations during all training exercises, resulting in zero incidences over each 12-month performance rating period
- Coordinated maintenance for organization training equipment; maintained serviceability and standards throughout the performance period.
- Championed continuous improvement initiatives that resulted in optimized processes leading to cost savings for the organization.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
Education
Associate Of Applied Science -
Purdue Global Online
Skills
- Account Management Software Installation
- Automation Management
- Technical Support
- Remote Support
- System Testing
- Software Installation
- System Upgrades
- Software Management
- Machine Learning
- Software diagnosis
- Project Coordination
- Virtual Machine Operation
- Information Security
- IT Compliance
- Windows 10
- User credential management
- User Support
- User Training
- Ticket support system management
- Permissions and Access Control
- Customer service expert
- End-user support
Job Type
Permanent
Work Schedule
Full-Time
Hiring Eligibility
immediately
Job Related Training
- Introduction to Management
- Adult Learning Theory and Practice
- Report Writing
- Records and Information Management
- Principles of Supervision
- Human Relations
- In pursuit of CompTIA Security +
Availability
immediately
Certification
Comptia Security + (in purist of obtaining )
Professional References
- SFC Kilpatrick, Preston, preston.e.kilpatrick.mil@army.mil, (864) 985-9178, previous supervisor
- Calvin Mosley, calvin.m.mosley.civ@army.mil, (270) 304-9548, professional reference
- Joey Romero, gilbert.J.Romero8.mil@army.mil, (719) 494-9358, Professional Reference
- Rachel Fokin, Rachael.a.fokken.mil@army.mil, (810) 775-9769, Professional Reference
Timeline
Information Technology Specialists
US ARMY RESERVE
07.2023 - Current
Senior Signal Support Systems Maintainer
US ARMY
06.2021 - 07.2024
Operations Manager | Instructor
US ARMY
06.2019 - 05.2021
Team lead
US Army
05.2013 - 06.2018
Associate Of Applied Science -
Purdue Global Online
Comptia Security + (in purist of obtaining )
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