Jonathan Simpkins
Aiken,SC
Summary
Dynamic Air Ocean Specialist at UPS with a strong background in data analysis and customer relations. Proven ability to enhance customer satisfaction through effective communication and decision-making. Passionate about delivering results and improving processes, consistently achieving project objectives while collaborating with team members. Proficient in Microsoft Excel and dedicated to understanding customer needs.
Overview
15
15
years of professional experience
Work History
Air Ocean Specialist
UPS
Aiken, SC
03.2019 - Current
- Reviewed documents for accuracy prior to submission or publication.
- Researched and analyzed customer feedback to identify areas of improvement.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
Service Associate
Bi-Lo
Aiken, SC
01.2013 - 10.2016
- Responsibilities included managing other cashiers, assisting all customer concerns, and working lottery, money gram, western union and balancing tills
CSR
T-Mobile
Augusta, GA
10.2013 - 08.2014
- Responsibilities included upselling, answering any technical issues, explaining bill, and any inquiries about products
Associate
Walmart
Aiken, SC
03.2010 - 10.2013
- Responsibilities included working the register, helping all customers and also assisting with questions regarding electronics
Education
Associate of Science - Physical Therapy
University of South Carolina Aiken
Aiken12-2027
Diploma -
Aiken High School
Aiken, SC06.2008
Some College (No Degree) - Law
USCA
Aiken, SCSkills
- Hard working and passionate
- Data analysis
- Proficient in [software]
- Decision-making
- Customer relationns
- Verbal and written communication
- Microsoft Excel
- Understanding customer needs
Extracurricular Activities
Habitat for Humanity
References
- Michelle Harley, (803) 640-6011
- Hubert Williamson, (803) 641-9019
- Mata Broadwater, (803) 439-5420
Languages
- English
- Studying Spanish
Timeline
Air Ocean Specialist
UPS
03.2019 - Current
CSR
T-Mobile
10.2013 - 08.2014
Service Associate
Bi-Lo
01.2013 - 10.2016
Associate
Walmart
03.2010 - 10.2013
Associate of Science - Physical Therapy
University of South Carolina Aiken
Diploma -
Aiken High School
Some College (No Degree) - Law
USCA