Jonathan Smith
Florence,Kentucky
Summary
Dynamic Operations Manager with a proven track record at FedEx, excelling in team leadership and operational efficiency. Enhanced employee retention through effective mentoring and performance reviews, while optimizing supply chain processes. Skilled in problem-solving and decision-making, driving accountability and improved performance outcomes across departments.
Overview
7
7
years of professional experience
Work History
Operations Manager
FedEx
10.2020 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Analyzed and reported on key performance metrics to senior management.
- Facilitated smooth collaboration between departments through clear communication channels.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
Trainer
FedEx
09.2019 - 05.2020
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
Package Handler
Fedex
08.2018 - 09.2019
Education
Highschool Diploma -
Simon Kenton
Independence, KYSkills
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Operational efficiency
- Decision-making
- Employee relations and conflict resolution
- Management
Timeline
Operations Manager
FedEx
10.2020 - Current
Trainer
FedEx
09.2019 - 05.2020
Package Handler
Fedex
08.2018 - 09.2019
Highschool Diploma -
Simon Kenton
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