Jonathan Spencer

• Mentored both main-line technicians along with express technicians giving them the knowledge and confidence to perform repairs correctly the first time.
• Created a pro-active environment between service technicians along with advisors and parts department.
• Trained 3 express level employees to become main-line technicians all averaging over 45 hours turned performing vehicles fixed right the first time.
• Maximized shop efficiency through dispatching repair orders appropriately to trained technicians whilst displaying professional communication with both service advisors and customers.
• Current dealership score of 86.5, number 2 of our zone
• Self-taught warranty claims for submitting claims with active knowledge involving QMR submissions
• Focus with 1 on 1 interactions with technicians ensuring understanding of diagnostic, how to write and properly submit both QMR and NQR's.

• Diagnosed and repaired engine, transmission, and hybrid electrical issues to ensure optimal vehicle performance.
• Utilized advanced diagnostic tools and equipment to troubleshoot complex automotive systems efficiently.
• Collaborated with service advisors to enhance customer satisfaction through clear communication of repair needs.
• Completed over 70 online training courses in a 4 month period furthering my knowledge of automotive skill

• Maintain steady and accurate diagnosis and repairs of 12-16 customer vehicles daily.
• Optimized personal troubleshooting techniques from previous experiences, increasing the efficiency of diagnostics.
• Trained five fellow employees on MPI programs.

• Number 1 dealership in the zone and district for multiple quarters.
• Managed and directed 15 employees: assigned training dates, developed individualized personal goals, and nominated four “Employee of the Month”.
• Performed administrative warranty duties, collaborated with new and used car departments regarding workflow, and was involved in strategic marketing for the company.

• Earned the position of shop Foreman leading 5 technicians to the top 3 in the district.
• Maintained a teamwork mindset while being highly efficient.
• Positive attitude and a willingness to challenge my peers as well as myself.

• Lead technician for an independent family-owned shop.
• Service director for three months.
• Emission inspector for the company.
• Learned management skills and customer service.

Attended Tidewater Community College 2002 for the fall semester along with spring semester of 2004. Did not finish associates degree.

Currently working with Purdue Global to pursue my bachelors degree for Science in Organizational Management September 2026.