Robert Concato
Branchville,NJ
Summary
Dynamic Shop Foreman at Sussex Honda with a proven track record in enhancing shop efficiency and reducing turnaround times. Skilled in safety management and task delegation, I successfully trained technicians and implemented process improvements, fostering a culture of quality and teamwork. Committed to operational excellence and customer satisfaction.
Overview
28
28
years of professional experience
Work History
Shop Foreman / Dispatcher
Sussex Honda
04.2022 - 10.2025
- Supervised daily operations to ensure efficient workflow and high-quality vehicle service.
- Trained and mentored junior technicians, fostering skill development and teamwork.
- Implemented process improvements that enhanced shop efficiency and reduced turnaround times.
- Coordinated parts inventory management, ensuring timely availability of necessary components.
- Maintained open lines of communication with upper management regarding shop updates, challenges faced, and potential opportunities for growth or improvement.
Owner/Operator
Elmwood Park Auto Center
03.1998 - 02.2022
- Managed daily operations, ensuring high-quality service and customer satisfaction.
- Developed staff training programs to enhance team performance and operational efficiency.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Oversaw financial management, including budgeting, forecasting, and expense tracking.
- Established vendor relationships to secure competitive pricing and quality materials.
- Led marketing initiatives to increase brand visibility and attract new customers.
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Oversaw the hiring process, selecting highly skilled candidates who contributed significantly to company success.
- Maximized revenue by identifying new market opportunities and implementing targeted sales strategies.
Education
High School Diploma -
Wood Ridge High School
Wood-Ridge, NJNo Degree - Business Administration
New Jersey City University
Jersey City, NJSkills
- Safety management
- Workplace safety
- Safety awareness
- Task delegation
- Fabrication skills
- Deadline management
- Equipment operation
- Tool management
- Job estimating
- Materials management
- Production scheduling
- Quality control inspections
- Cost reduction
- Waste reduction
Accomplishments
Elmwood Park Auto Center has been in business for years. There have been many changes to the automotive industry during that time. We were able to adapt and change the business model over those years to remain competitive. We also were able to hire people that worked well together which helped increase productivity while also keeping expenses under control.
Timeline
Shop Foreman / Dispatcher
Sussex Honda
04.2022 - 10.2025
Owner/Operator
Elmwood Park Auto Center
03.1998 - 02.2022
High School Diploma -
Wood Ridge High School
No Degree - Business Administration
New Jersey City University