Jonathan Summers
Chicago,Illinois
Summary
I'm a results driven sales representative with a proven track record of exceeding sales targets, and delivering exceptional customer service. Skilled in building strong relationships with clients and utilizing product knowledge to drive sales and enhanced customer satisfaction.
Overview
10
10
years of professional experience
Work History
Sales Representative
AT&T
01.2022 - 10.2024
- Exceeded monthly sale targets, consistently ranking among the top sales representatives for the months/quarters.
- Maintain a customer satisfaction rate of 100% by delivering exceptional service and effectively resolving customer inquiries.
- Trained and mentor new sales staff on products and sales techniques, helping to enhance the team performance.
Telemarketer
Better care customer service
07.2019 - 08.2021
- Conducted outbound calls to potential customers, providing information about services and generating leads for the sales team.
- Achieved a call conversion rate, 40% consistently surpassing daily and weekly targets.
- Provided excellent customer service by addressing inquiries and concerns promptly, leading to increase customer, trust and satisfaction.
- Maintain accurate records of customer, interactions, and feedback to and for marketing strategies and improve service offerings.
Sales Representative/supervisor
ADT
11.2016 - 05.2019
- Managed a team of five sales representatives
- Developed and implemented a customer relationship management system, resulting in improved client retention by 30%
- Built strong relationships with key clients, consistently exceeding sales targets and revenue goals.
- Developed and maintained strong relationships with clients to ensure repeat business.
- Achieved and exceeded monthly sales targets by using effective negotiation and closing techniques.
- Trained new sales representatives on product knowledge and sales strategies to enhance team performance.
- Utilized CRM software to manage customer interactions and improve follow-up processes.
- Conducted market research to identify potential customers and lead generation strategies.
Sales Representative
Sheffield Motors Inc
06.2014 - 11.2016
- Exceeded monthly sale targets
- Maintained a customer satisfaction rating of 100% through exceptional service.
- Closed an average of 10 to 15 cars per month, significantly contributing to the dealership revenue.
- Receive recognition for outstanding performance and customer service.
Education
Associate - undefined
Columbia College of Missouri
Missouri05.2025
GED - undefined
Lincoln challenge
Rantoul, Illinois06.2004
Skills
- Sales strategy development
- Customer relationship management
- Product knowledge, and training
- Telemarking techniques
- Data analyst, and reporting
- Conflict resolution
- Team collaboration, and leadership
- Excellent excellent communication skills
LANGUAGES
ENGLISH Advanced
Timeline
Sales Representative
AT&T
01.2022 - 10.2024
Telemarketer
Better care customer service
07.2019 - 08.2021
Sales Representative/supervisor
ADT
11.2016 - 05.2019
Sales Representative
Sheffield Motors Inc
06.2014 - 11.2016
Associate - undefined
Columbia College of Missouri
GED - undefined
Lincoln challenge
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