Jonathan Swint
DARREL M
Naperville,IL
1
Certification
6
years of professional experience
Strategic retail leader with expertise in driving operational excellence and enhancing customer experiences. Experienced in coaching teams, implementing standards, and analyzing performance to achieve sales growth. Committed to fostering positive workplace cultures and optimizing team performance. Pursuing District Manager role to lead multiple locations and achieve significant business outcomes.
Work History
General Manager
3 Years 1 Month- Led operational strategies to enhance service delivery and customer satisfaction.
- Streamlined inventory management processes, reducing waste and improving efficiency.
- Trained and mentored staff, fostering a high-performance team culture.
- Implemented safety protocols, ensuring compliance with industry standards.
- Oversaw daily operations, maintaining workflow efficiency across all service areas.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Collaborated with corporate leadership on strategic planning and performance evaluation.
- Cultivated strategic partnerships with industry leaders, enhancing brand credibility and access to new customer segments.
- Led team to exceed sales targets, implementing motivational incentives and comprehensive training programs.
- Interacted well with customers to build connections and nurture relationships.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Service Technician
6 Years 1 Month- Diagnosed and resolved equipment malfunctions to ensure optimal performance.
- Conducted routine maintenance checks on machinery to enhance reliability and longevity.
- Collaborated with team members to streamline service procedures, improving efficiency.
- Trained junior technicians on troubleshooting techniques and safety protocols.
- Explained diagnostic findings to customers and outlined repair or service options.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Trained junior technicians in proper techniques and safety protocols, fostering a culture of continuous improvement within the team.
- Reduced equipment downtime by performing regular maintenance checks and resolving potential problems.
Assistant Store Manager
1 Year 2 Months- Trained and mentored new staff on store policies, procedures, and best practices.
- Oversaw daily operations to ensure efficient store performance and customer satisfaction.
- Collaborated with upper management to refine operational workflows for improved efficiency.
- Analyzed sales data to identify trends and inform merchandising decisions for increased profitability.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
Education
No Degree - Physics
Skills
Operations management
Problem resolution
Process improvements
Risk mitigation
Leadership and team building
Influential leader
Team management
Training and coaching
Recruitment
Customer relations
Relationship building
Skilled negotiator
Verbal and written communication
Collaborative worker
Vendor relationships
Accomplishments
- Supervised team of 20+ staff members reaching 30+ at its height.
- Documented and resolved customer issues/complaints which led to retention of customer and referencing.
- Supervision - Supervised sales team to monitor sales activity and goal achievement.
- Achieved over 2 million in sales YOY by completing quick/friendly service with accuracy and efficiency.
Certification
- Full JLU Certification completing all CBTS
- ASE Certified in AC and Heating
- Management and Leadership certifications
Timeline
General Manager
Jiffy Lube, PVA
07.2023 - CurrentRead More
Assistant Store Manager
PVA
05.2022 - 07.2023Read More
Service Technician
DARREL M
07.2020 - CurrentRead More
Benedictine University
No Degree from Physics
Read More