Jonathan Tavella
Hampden,MA
Summary
Resourceful and well-rounded rising senior Finance Major at Rivier University, willing to further learn and develop a skill set working in the business world. I am currently a student-athlete (senior) at Rivier University in Nashua, NH. My interests include investments, Analysis, financial advising, commercial real estate, residential real estate, customer relations, and sales. I am highly motivated individual with strong work ethic, urge to improve my abilities, a quick learner with great time management, communication, and problem solving skills. I thrive in both individual and team settings. Will always look for innovation and different ways of completing tasks. Motivated to succeed and to help others while contributing to a company for the best we can be.
Captain of the men's ice hockey program
Overview
4
4
years of professional experience
Work History
Costumer Service Represenative
Bar Harbor Bank & Trust
Nashua, NH
05.2024 - 08.2024
- Provided accurate information about products and services to customers.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Developed strong relationships with customers by providing personalized assistance and support.
- Conducted regular follow-up calls with customers after resolving their issues.
- Resolved customer complaints promptly and efficiently.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained a high level of professionalism when dealing with difficult customers.
- Developed strong customer relationships to encourage repeat business.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Worked effectively in team environments to make the workplace more productive.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Reconciled bank accounts on a monthly basis to ensure accuracy of records.
- Responded promptly to customer inquiries regarding billing issues or account status updates.
- Monitored credit limits for customers and maintained detailed records of payments received.
- Performed month-end closing activities such as journal entries, accruals, reconciliations.
Amazon Driver
Amazon
Nashua, NH
05.2023 - 08.2023
- Conducted pre-trip inspections prior to departure including verifying load details and confirming route information.
- Managed time efficiently when making multiple stops along designated routes.
- Monitored road conditions during trips to determine if any adjustments need to be made due to weather or traffic delays.
- Demonstrated ability to handle emergency situations calmly and effectively.
Twin Hills Country Club Associate
Longmeadow, Massachusetts
01.2021 - 01.2023
- Provided support to staff during large-scale events or functions.
- Ensured that all safety protocols were followed throughout the premises.
- Developed promotional materials to advertise upcoming events or programs at the club.
Demolition Laborer
Kennedys
Springfield , MA
05.2020 - 08.2020
- Worked with supervisors to determine best methods of demolishing structures.
- Assisted in the demolition of buildings and other structures using hammers, crowbars, and other tools.
- Communicated with team members about progress on projects and any challenges encountered.
Education
Finance Major - Finance
Rivier University
Nashua, NHHigh school Diploma -
Tilton Academy
Tilton, NH05.2021
High School Diploma -
Pope Francis Preparatory
Springfield, MASkills
- Data Collection
- Appointment Scheduling
- Data Entry
- Account updating
- Complaint resolution
- Adaptive team player
- Multi-Task Management
- Active Listening
- High-energy attitude
- Research
- Account Management
- Customer Relations
- Service Upselling
Hobbies and Interests
- Men's Hockey Captain 2021-current
- Utilizes leadership skills and serves as an example for teammates as captain of Rivier University mens hockey team
Timeline
Costumer Service Represenative
Bar Harbor Bank & Trust
05.2024 - 08.2024
Amazon Driver
Amazon
05.2023 - 08.2023
Twin Hills Country Club Associate
01.2021 - 01.2023
Demolition Laborer
Kennedys
05.2020 - 08.2020
Finance Major - Finance
Rivier University
High school Diploma -
Tilton Academy
High School Diploma -
Pope Francis Preparatory
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