Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Jonathan Tolentino

Kissimmee,FL

Summary

Supervisor with proven experience leading teams in retail and warehouse environments. Strong background in daily operations, staff supervision, inventory control, and customer service. Demonstrated ability to improve workflow efficiency, manage high-volume operations, and lead teams to meet performance goals. Seeking a Supervisor or Team Lead role to drive results and team success.

Overview

8
8
years of professional experience

Work History

Shift Lead (Supervisor Role)

Walgreens
02.2025 - Current

• Lead and supervise a team of 5–10 employees during high-volume shifts

• Oversee daily store operations, ensuring efficiency and compliance with company standards

• Manage opening/closing procedures, cash handling, and inventory accuracy

• Train and support new hires, improving team performance and consistency

• Resolve customer issues quickly, maintaining high satisfaction levels

Warehouse Associate

DHL
11.2024 - 12.2024

• Processed and sorted high-volume shipments with speed and accuracy

• Maintained productivity targets in a fast-paced warehouse environment

• Followed safety procedures while loading/unloading packages

• Contributed to organized workflow and efficient operations

Merchandising

Quaker
06.2023 - 08.2024

• Executed merchandising strategies to improve product visibility and sales

• Maintained inventory levels and ensured compliance with store standards

• Coordinated with store teams to support promotions and restocking

Sales Associates

Walgreens
09.2022 - 06.2023

• Delivered strong customer service in a fast-paced retail environment

• Handled POS transactions and maintained cash accuracy

• Supported store operations including stocking and organization

Installer / Construction Technician

JT Window Company
09.2020 - 09.2022

• Installed windows and doors while maintaining safety and quality standards

• Interacted with customers to ensure satisfaction and project completion

Dairy Associate

Amigo (Walmart)
01.2018 - 09.2020

• Managed inventory, stocking, and product rotation

• Maintained food safety standards and product quality

• Assisted customers and supported department operations

Education

Bachelor of Arts - Criminal Justice (Law & Society) 2020

University of Puerto Rico,Carolina

Skills

    Team Leadership & Staff Supervision (5–10 employees)

    Operations Management & Daily Workflow

    Inventory Control & Loss Prevention

    Customer Service Excellence & Conflict Resolution

    Cash Handling, POS Systems & Reporting

    Warehouse Operations & Logistics

    Training & Onboarding New Employees

    Performance Monitoring & Productivity Goals

    Problem Solving & Decision Making

Languages

English (Fluent)
Spanish (Fluent)

Timeline

Shift Lead (Supervisor Role)

Walgreens
02.2025 - Current

Warehouse Associate

DHL
11.2024 - 12.2024

Merchandising

Quaker
06.2023 - 08.2024

Sales Associates

Walgreens
09.2022 - 06.2023

Installer / Construction Technician

JT Window Company
09.2020 - 09.2022

Dairy Associate

Amigo (Walmart)
01.2018 - 09.2020

Bachelor of Arts - Criminal Justice (Law & Society) 2020

University of Puerto Rico,Carolina
Jonathan Tolentino