Jonathan Torres
Los Fresnos
Summary
Dynamic customer service professional with a proven track record at Whataburger, excelling in cash handling and complaint resolution. Recognized for enhancing customer satisfaction through effective communication and product knowledge. Adept at training staff and fostering teamwork, ensuring operational efficiency and compliance in fast-paced environments.
Overview
7
7
years of professional experience
Work History
Customer Service Cashier
Whataburger
09.2025 - Current
- Processed customer transactions efficiently and accurately using point-of-sale systems.
- Assisted customers with inquiries, ensuring satisfaction and fostering positive interactions.
- Maintained clean and organized workstations to enhance operational efficiency.
- Collaborated with team members to streamline service delivery during peak hours.
- Educated customers on menu items and promotions to drive sales engagement.
- Handled cash management tasks, including balancing registers at shift end.
- Resolved customer complaints promptly, improving overall service quality and retention.
- Supported training of new staff on customer service protocols and operational procedures.
Diesel Logistics Supervisor
Titan Marine Fuel
02.2019 - Current
- Supervised daily logistics operations, ensuring compliance with safety regulations and industry standards
- Trained and mentored team members on best practices for logistics management and safety protocols.
Education
High School Diploma -
Los Fresnos High School
Los Fresnos, TX06.2017
Skills
- Customer service
- Customer satisfaction
- Reliability and punctuality
- Patience and composure
- Cash handling
- Cash register operation
- Customer complaint resolution
- Guest services
- Product knowledge
- Payment processing
- Merchandise restocking
- Product merchandising
- Product recommendations
- Adaptability and flexibility
Timeline
Customer Service Cashier
Whataburger
09.2025 - Current
Diesel Logistics Supervisor
Titan Marine Fuel
02.2019 - Current
High School Diploma -
Los Fresnos High School
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