JONATHAN VELASQUEZ
Cypress,TX
Summary
High-energy sales and customer relations professional well-versed in communicating with different individuals and negotiating successful solutions. Focused on offering superior support and meeting all production targets. Creative in applying robust solutions that enhance loyalty, promote retention and support revenue objectives. Skilled in leadership functions such as training and mentoring new associates.
Intelligent Network Administrator with exceptional insight into computer security and tasked with implementing firewalls, VPNs and anti-malware technologies. A diligent employee with expertise upgrading networks, software and hardware. Ready for a new position that involves troubleshooting and issue resolution in the IT environment.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Sales Representative
Victra Verizon Wireless
Houston, TX
05.2021 - Current
- Developed key customer relationships to increase sales.
- Drove sales of company products and services by meeting with customers using strategic and organized approach.
- Provided technical support for customers using the company's products or services.
- Engaged casual shoppers to provide information about featured products and recommend merchandise, driving sales opportunities.
- Developed and maintained relationships with customers to ensure repeat business.
- Listened to customer needs to identify and recommend best products and services.
- Negotiated deals and handled complaints or objections.
Sales Consultant
Rooms To Go Furniture
Austin, TX
06.2019 - 05.2021
- Demonstrated products in effort to show potential buyers benefits and advantages and encourage purchases.
- Handled credit and debit card payment processing to complete purchasing experience.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Increased profitability and revenue by identifying customer needs and determining appropriate offerings.
- Generated leads through cold calling, networking, and referrals.
- Advised customers on best practices when using company products or services.
Sales Associate
EZ Pawn
Austin, TX
02.2017 - 05.2019
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Upsold additional items based on customer interests and needs.
- Answered incoming telephone calls to provide store, products and services information.
- Prepared merchandise for purchase or rental.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Handled customer complaints in a professional manner.
Education
High School Diploma -
Morton Ranch High School
06.2014
Skills
- Sales strategy development
- Customer satisfaction
- Upselling and cross selling
- Sales presentations
- Sales expertise
- Multitasking capacity
- Networking skills
- Program installations
- Network firewall management
- Network security
- Software management
- Technical troubleshooting
Certification
- comptia network+
Accomplishments
- Perfect Circle of excellent
- Top rep of the district
- 1 million revenue profit in 1 year
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Sales Representative
Victra Verizon Wireless
05.2021 - Current
Sales Consultant
Rooms To Go Furniture
06.2019 - 05.2021
Sales Associate
EZ Pawn
02.2017 - 05.2019
High School Diploma -
Morton Ranch High School
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