Jonathan Verde
Charlotte,NC
Summary
Dynamic and results-driven professional with a strong work ethic and exceptional customer service skills, honed at The Cheesecake Factory. Proven ability to engage guests and manage cash handling efficiently. Recognized for enhancing team productivity and streamlining operations, ensuring compliance with health regulations while delivering outstanding dining experiences.
Overview
9
9
years of professional experience
Work History
Server
The Cheesecake Factory
11.2024 - 04.2025
- Provided exceptional customer service in fast-paced dining environment.
- Collaborated with team members to ensure timely food and beverage delivery.
- Assisted in maintaining cleanliness and organization of dining area and service stations.
- Adapted quickly to menu changes and daily specials, enhancing guest experience.
- Supported training of new staff on service protocols and operational standards.
Server
El Puro Cuban Restaurant
03.2024 - 07.2024
- Managed payment processing accurately, ensuring efficient checkout for guests.
- Contributed to positive team dynamics by communicating effectively during peak hours.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Assistant Manager
Kosh Miami
09.2019 - 10.2023
- Streamlined daily operations, enhancing team productivity and service delivery.
- Developed and implemented training programs for new staff, improving onboarding efficiency.
- Managed inventory systems to ensure optimal stock levels and minimize waste.
- Ensured compliance with health and safety regulations, fostering a safe work environment.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
Tax Preparer Intern
Gemco
01.2018 - 05.2019
- Prepared individual and business tax returns utilizing tax preparation software.
- Assisted clients in gathering necessary documentation for accurate tax filings.
- Reviewed financial documents to ensure compliance with federal and state regulations.
- Collaborated with senior accountants to streamline tax preparation processes.
Sales Representative
T-Mobile
06.2016 - 10.2018
- Cultivated strong relationships with clients to enhance customer satisfaction and retention.
- Identified client needs and provided tailored product recommendations to drive sales growth.
- Conducted market research to stay informed on industry trends and competitor offerings.
- Collaborated with team members to develop effective sales strategies and promotional campaigns.
Education
Human Resources Management
Florida International University
Miami, FL01-2020
Accounting
Miami Dade College
Miami, FL06-2017
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
Languages
Spanish
Full Professional
Timeline
Server
The Cheesecake Factory
11.2024 - 04.2025
Server
El Puro Cuban Restaurant
03.2024 - 07.2024
Assistant Manager
Kosh Miami
09.2019 - 10.2023
Tax Preparer Intern
Gemco
01.2018 - 05.2019
Sales Representative
T-Mobile
06.2016 - 10.2018
Human Resources Management
Florida International University
Accounting
Miami Dade College
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