Jonathan Vicente
Albuquerque
Summary
Highly motivated and dedicated individual with a proven track record of punctuality and a strong work ethic. Committed to efficiency in deliveries, consistently exceeding expectations. Adaptable and accustomed to working in diverse environments. Seeking opportunities for career advancement and growth within this company to continue excelling.
Overview
10
10
years of professional experience
Work History
Package Handler
Fedex Express
09.2025 - Current
- Operated package scanning equipment to ensure accurate tracking and inventory management.
- Sorted packages efficiently for timely dispatch.
- Maintained safety protocols in fast-paced warehouse environment to prevent workplace accidents.
- Monitored packaging quality to ensure compliance with company standards and customer expectations.
- Ensured containers were scanned at initial weighing position, pin person position, and final plane position for precise aircraft weight distribution and load.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Scanning tools used: Zebra (Leo’s), AV (automatic verification)
- Coordinated real-time communication through Cobra two-way radio with multiple teams to enhance loading accuracy and efficiency for aircraft operations.
- Trained in electric pallet jack, stand up rider forklift (one month), Crown PC series center control rider pallet truck.
Owner
Jhonys Detail
01.2021 - Current
- Set pricing structures according to market analytics and emerging trends
- Promoted business on social media platforms to maximize brand identity and generate revenue
- Detail cars for 12+ hours a day, 100+ Clientele in under 5 months
- Created a booking schedule that worked best for customer & myself
- Kept up inventory as needed to stay running
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
Customer Service Representative
T-Mobile
01.2025 - 09.2025
- Resolved customer inquiries efficiently, ensuring high satisfaction levels and loyalty.
- Educated customers on product features and services, enhancing user experience and engagement.
- Managed complex customer issues through effective problem-solving techniques, reducing escalations.
- Collaborated with team members to streamline processes, improving response times and accuracy.
- Developed strategies for handling difficult customer interactions, leading to improved resolution rates.
- Monitored performance metrics to identify areas for improvement and implement action plans accordingly.
Customer Service Representative
Alorica
05.2024 - 12.2024
- Responded to customer requests for products, services, and company information.
- Promptly responded to inquiries and requests from prospective customers.
- Provided excellent customer care by responding to requests, assisting with product selection.
- Assisted client with all their banking needs
- Met all goals floor supervisors had for us regarding call time, great surveys, click rate on emails sent, making sure to send digital option first, and to assist clients in understanding how they could do things themselves in the future with helpful step by step emails.
- Handled clients calls, and needs well within required time given to handle clients call exceeding expectations and setting my own goals for improvement
- Advanced to (SCA) in which I supervised and assisted other agents with questions regarding the process of how to do certain things within clients profiles in order to complete calls and meet customer needs. Live listened to agents calls to see what issues they were having on longer calls to assist.
Amazon Associate
Amazon
09.2021 - 01.2022
- Built and maintained relationships with peers and upper management to drive team success
- Supported management team to guarantee task completion and meet performance goals
- Monitored employee productivity to provide constructive feedback and coaching
- Provided ongoing training to address staff needs
- Reviewed completed work to verify consistency and quality
Manager
Central Tire Shop Inc
02.2016 - 04.2021
- Maintained payroll for employees
- Made sure everything needed to run was in stock
- Opened and closed the business 6 days a week 8 hours a day
- Monitored staff performance and addressed issues
- Enforced customer service standards and resolved customer problems to uphold quality service
- Trained employees on additional job positions to maintain coverage of roles
- Exercised good judgment and decision-making in escalating concerns and resolving issues
Education
High School Diploma -
Atrisco Heritage Academy
Albuquerque, NM05.2016
Skills
- Booking (Resource Planning Software)
- Decision Making
- Constructive Feedback
- Customer Service
- Operation equipment
- Attention to detail
- Multitasking
Timeline
Package Handler
Fedex Express
09.2025 - Current
Customer Service Representative
T-Mobile
01.2025 - 09.2025
Customer Service Representative
Alorica
05.2024 - 12.2024
Amazon Associate
Amazon
09.2021 - 01.2022
Owner
Jhonys Detail
01.2021 - Current
Manager
Central Tire Shop Inc
02.2016 - 04.2021
High School Diploma -
Atrisco Heritage Academy