Jonathan Wild
Dundalk,MD
Summary
Experienced Account Executive with a proven track record of managing and growing key accounts, consistently meeting sales goals, and building strong client relationships. Skilled in communication, negotiation, and problem-solving, with the ability to develop strategic business plans. Successful in driving revenue growth and improving customer satisfaction rates. Expertise in sales and customer relationship management across diverse sales environments.
Overview
16
16
years of professional experience
Work History
Account Executive
ClearOne Advantage
Baltimore, MD
03.2018 - 08.2024
- Developed pricing strategies tailored to individual clients based on their unique needs.
- Maintained accurate records of all sales activities using CRM software systems.
- Negotiated contracts with clients to ensure profitable outcomes for the company.
- Developed and maintained relationships with key clients to ensure customer satisfaction.
- Participated in training sessions on topics related to sales techniques or industry regulations.
- Produced sales documents, finalized deals and filed records.
- Identified customer needs by asking questions and advising on best solutions.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Sales Associate
Ashley Furniture Homestore
Rosedale, MD
05.2014 - 10.2017
- Attended weekly team meetings to review performance goals and objectives.
- Handled customer complaints in a professional manner.
- Maintained up-to-date knowledge of store merchandise and policies.
- Assisted customers with product selection, sizing and styling.
- Demonstrated product features and benefits for customers' needs.
- Greeted customers and provided exceptional customer service.
- Processed transactions using a point-of-sale system.
- Maintained cleanliness of store environment including floors, windows, displays.
- Provided accurate information about products, prices and services.
- Upsold additional items based on customer interests and needs.
- Tracked sales performance metrics to identify trends in market place.
- Developed trusting relationships with customers by making personal connections.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
Machine Operator
American Heritage Excavating
Dundalk, Maryland
11.2010 - 08.2013
- Ensure that safety guidelines are followed at all times while operating machinery.
- Set up and operate machine tools to produce precision parts and instruments.
- Collaborate with other departments when necessary for successful completion of projects.
- Perform periodic maintenance on machines such as cleaning and lubrication.
- Replace worn tools, sharpen cutting tools, adjust machinery components.
- Assisted with the loading and unloading of materials from delivery trucks.
- Followed instructions from supervisors regarding job duties and safety protocols.
- Cleaned and maintained tools, machinery, and work areas to ensure safe operations.
- Participated in monthly safety meetings to stay abreast of changes in safety regulations.
Server
BlueMoon Cafe
Baltimore, MD
06.2008 - 05.2011
- Delivered food orders promptly and courteously.
- Provided excellent customer service to ensure satisfaction.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Greeted guests and provided menus.
- Upheld high standards of sanitation in accordance with health department regulations.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Cleaned tables and chairs to prepare dining area for next customers.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
Education
High School Diploma -
Baltimore City College
Baltimore, MD05-2008
Skills
- Account planning
- Contract Negotiation
- Revenue Generation
- Pipeline Management
- Data Analysis
- Account Management
- Customer Service
- Sales expertise
- Written and verbal communication
- Sales Quota Achievement
Timeline
Account Executive
ClearOne Advantage
03.2018 - 08.2024
Sales Associate
Ashley Furniture Homestore
05.2014 - 10.2017
Machine Operator
American Heritage Excavating
11.2010 - 08.2013
Server
BlueMoon Cafe
06.2008 - 05.2011
High School Diploma -
Baltimore City College
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