Jonathan A. Parada
Phoenix,AZ
Summary
Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Overview
5
5
years of professional experience
Work History
Sales and Measure Manager
Eclipse Home Services
Phoenix, AZ
10.2024 - Current
- Coached, mentored and trained team members in order to improve their job performance.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Provided leadership during times of organizational change or crisis situations.
- Created monthly reports for senior management summarizing operational performance metrics.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
Project Manager
AZ Neighbor
Phoenix, Arizona
04.2024 - 09.2024
- Ensured compliance with applicable laws, regulations, policies and procedures throughout the life cycle of each project.
- Drafted reports summarizing progress made on projects for review by executive leadership team.
- Created and implemented processes to ensure successful completion of projects.
- Developed and maintained project plans, timelines, and budgets.
- Monitored progress of each project to ensure timely delivery of deliverables in accordance with established quality standards.
- Created a timeline for completing tasks related to the project.
- Negotiated contracts with vendors, suppliers, contractors, and other stakeholders.
- Investigated any site issues that could affect the success of the project.
Project Manager
Auros Home Remodel
Phoenix, Arizona
10.2023 - 03.2024
- Ensured compliance with applicable laws, regulations, policies and procedures throughout the life cycle of each project.
- Coordinated resources across multiple departments and teams as needed for successful completion of projects.
- Developed and maintained project plans, timelines, and budgets.
- Conducted regular status meetings with internal teams and external partners to track progress against established milestones.
- Advised other departments on best practices related to managing large-scale projects.
- Managed multiple projects with competing deadlines simultaneously.
- Built and established strong partnerships with teams, vendors and contractors.
Regional Director of Operations
Eclipse Home Services
Phoenix, Arizona
09.2022 - 09.2023
- Developed relationships with customers in the region through frequent visits or calls.
- Responded quickly to any customer complaints or issues arising from regional operations activities.
- Ensured compliance with all local, state and federal regulations related to operations in the region.
- Identified potential risks associated with regional operations activities and developed mitigation plans.
- Monitored customer service levels and took corrective action when necessary.
- Set goals and expectations for direct reports using performance review process, holding staff accountable.
- Organized and oversaw work schedules of departmental managers.
District Operations Manager
Eclipse Flooring Inc.
Phoenix, Arizona
09.2019 - 09.2022
- Coordinated with regional staff to ensure compliance with all company standards and regulations.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Provided leadership during times of organizational change or crisis situations.
- Insured that everyone who was working for the company was compliant.
Education
Associate of Arts - Music Education/ Performance
Glendale Community College
Glendale, CA05-2014
High School Diploma -
Independence High School
Glendale, AZ05-2011
Skills
- Marketing
- Disciplinary techniques
- Vendor management
- Customer service
- Key performance indicators
- Sales techniques
Languages
English
Professional
Spanish
Professional
Affiliations
- Drum Corp International Finalist- The Academy Drum and Bugle Corp Tempe, AZ- Trumpet 2013
Timeline
Sales and Measure Manager
Eclipse Home Services
10.2024 - Current
Project Manager
AZ Neighbor
04.2024 - 09.2024
Project Manager
Auros Home Remodel
10.2023 - 03.2024
Regional Director of Operations
Eclipse Home Services
09.2022 - 09.2023
District Operations Manager
Eclipse Flooring Inc.
09.2019 - 09.2022
Associate of Arts - Music Education/ Performance
Glendale Community College
High School Diploma -
Independence High School
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