Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Jonathan David Del Rosario Roche

Miami,FL

Summary

Thorough Service Technician with commitment to superior service. Driven to consistently contribute value through impeccable work ethic and unending quest to achieve new service skills. Experience managing high-volume of service calls while maintaining quality and efficiency. Detail-oriented Service Technician with proven history of testing and evaluating service options to offer quality resolutions. Frequently commended for completing service orders quickly and maintaining accuracy in documentation. Committed to providing superior service and clear client communication.

Overview

6
6
years of professional experience

Work History

Service Technician

Xfinity Comcast
02.2022 - 10.2023
  • Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
  • Responded to customer inquiries quickly and professionally to increase satisfaction.
  • Installed new equipment and explained operation and routine maintenance protocols to customers.
  • Inspected equipment to diagnose operational issues.
  • Explained diagnostic findings to customers and outlined repair or service options.
  • Adhered to safety protocols and policies to reduce workplace hazards.
  • Maintained accurate records of service calls and customer interactions for training and accountability purposes.
  • Evaluated systems according to predetermined checklist and noted issues.

CEO

Tigers Banners And Sings Installers
01.2020 - 11.2021
  • Developed key operational initiatives to drive and maintain substantial business growth.
  • Cultivated forward-thinking, inclusive, and performance-oriented business culture to lead industry in innovation and push progress.
  • Built productive relationships with industry partners and competitors to support strategic business objectives.
  • Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
  • Identified new revenue generation opportunities to maximize bottom-line profitability.
  • Established foundational processes for business operations.

Crew Team Member

McDonald's
03.2018 - 12.2019
  • Worked well with teammates and accepted coaching from management team.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Collaborated with team members to complete orders.
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Became familiar with products to answer questions and make suggestions.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Operated register to process payments and collect cash payment for order totals.

Education

GED -

Hialeah-Miami Lakes Senior Adult
Hialeah, FL
09.2023

Skills

  • Quality Assurance
  • Preventive Maintenance
  • Customer Service
  • Technical Support
  • Work Documentation
  • Regulatory Compliance
  • Project Oversight

Languages

Spanish
Native or Bilingual

Timeline

Service Technician

Xfinity Comcast
02.2022 - 10.2023

CEO

Tigers Banners And Sings Installers
01.2020 - 11.2021

Crew Team Member

McDonald's
03.2018 - 12.2019

GED -

Hialeah-Miami Lakes Senior Adult

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Jonathan David Del Rosario Roche