- Kayaking
- Hiking
- Adventure Travel
- Gym Workouts
- Fishing
Jonathan Luke Morgan
Opelika
Summary
Detail oriented professional with a solid background in bar management and staff training. Proficient in cash handling and inventory control, dedicated to improving operational efficiency and driving for exceptional customer service.
Overview
9
9
years of professional experience
Work History
Head Bartender
Mikatasteakhouse
Auburn, AL
11.2019 - Current
- Led bar team in crafting high-quality cocktails and beverages to enhance guest experience.
- Trained and mentored new bartenders on drink preparation and customer service standards.
- Managed inventory control, ensuring timely restocking of supplies.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Handled conflict resolution among staff/customers promptly and professionally, maintaining a positive work environment.
Server Manager
Mikatasteakhouse
Auburn, AL
11.2019 - Current
- Trained and mentored staff on menu knowledge, customer engagement, and service standards.
- Collaborated with kitchen staff to streamline communication and enhance service speed.
- Resolved customer complaints promptly to maintain a positive dining experience.
Floor Tiler
Freeman Tiling
Opelika, AL
08.2017 - 09.2018
- Installed various tile types, ensuring precise alignment and quality finishes.
- Achieved precise tile alignment by utilizing spacers, levels, and professional tools in the installation process.
Education
High School Diploma -
Beauregard High School
Opelika, ALAssociate of Science - Nursing
Souther Union Community College
Opelika, ALSkills
- Attentive service
- Cash handling expertise
- Taking inventory
- POS system proficiency
- Strong communication skills
- Sales and upselling techniques
- Customer service
Accomplishments
- Increased the customer volume of regulars within the restaurant
- Conflict Resolution - Accountable for managing customer questions or issues, accurately delivering information to ensure the resolution of issues and customer satisfaction.
Interests
Timeline
Head Bartender
Mikatasteakhouse
11.2019 - Current
Server Manager
Mikatasteakhouse
11.2019 - Current
Floor Tiler
Freeman Tiling
08.2017 - 09.2018
High School Diploma -
Beauregard High School
Associate of Science - Nursing
Souther Union Community College