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Jonathan Matthew Richardson
Marketing Specialist
Boynton Beach,FL
Summary
Knowledgeable and dedicated customer service professional with extensive experience in Marketing Sales industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
8
8
years of professional experience
5
5
years of post-secondary education
Work History
Referral Success Representative
Preasume Healthcare
Lake Worth, FL
06.2017 - Current
- Monitored metrics and developed actionable insights to improve efficiency and performance.
- Responded to individual client support issues via phone, email and chat.
- Took initiative to investigate and manage issues outside documented occurrences.
- Followed documentation and training materials to diagnosis, resolve and escalate client support tickets.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
- Played instrumental role in client satisfaction by working with operational teams for proper resolution of service issues.
Behavioral Health Technician/Intake Coordinator
Reliance Treatment Center
North Palm beach, FL
06.2016 - 06.2017
- Conducted functional behavior assessments, functional analysis, preference assessments and assessments of basic learning and language skills to identify target behaviors and purpose of behaviors.
- Worked closely with adults and children in community settings, at residential facilities and within homes.
- Reviewed and evaluated test results to suggest care and treatment options.
- Trained residential staff on symptoms management and intervention strategies for clients with various behavioral issues.
- Identified appropriate treatment resources and recommended patients for these services.
- Created customized care plans, working with hospital staff and families to assess and meet individual needs.
Sales Associate
Secure IT Data Solutions
Lake Worth, FL
07.2016 - 10.2016
- Engaged with customers to build rapport and loyalty.
- Prepared merchandise for sales floor by pricing or tagging.
- Recommended accessories and complementary purchases to boost revenue.
- Solved customer challenges by offering relevant products and services.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Sales/Manager
Care Experts
Boynton Beach, FL
03.2015 - 07.2016
- Met with clients, delivering presentations and educating on product and service features and offerings.
- Closed lucrative sales deals using strong negotiation and persuasion skills.
- Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
- Interpreted sales and pricing policies to departmental personnel and customers.
- Utilized metrics to modify low-performing sales and marketing programs and plans to increase effectiveness.
- Promoted continuing education opportunities for sales team to bolster skills and add value to department.
Education
General Studies
Palm Beach State College
01.2021 - Current
Diploma - undefined
Great Mills High School
08.2003 - 06.2007
Skills
Complaint resolution
Software
Microsoft Excel
Salesforce
Timeline
General Studies
Palm Beach State College
01.2021 - Current
Referral Success Representative
Preasume Healthcare
06.2017 - Current
Sales Associate
Secure IT Data Solutions
07.2016 - 10.2016
Behavioral Health Technician/Intake Coordinator
Reliance Treatment Center
06.2016 - 06.2017
Sales/Manager
Care Experts
03.2015 - 07.2016
Diploma - undefined
Great Mills High School
08.2003 - 06.2007
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