Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Jonathan Mayberry

Orlando

Summary

Motivated call center representative skilled in managing high-volume calls while providing exceptional customer service. Successfully resolved inquiries and complaints, enhancing customer relationships and satisfaction. Strong time management and teamwork abilities contribute to positive, efficient environments.

Overview

6
6
years of professional experience

Work History

Call Center Representative

Terminix/Rentokil
Orlando
11.2025 - Current
  • Handled high-volume inbound calls for pest control inquiries and service requests, ensuring prompt assistance to customers.
  • Delivered accurate information on services, pricing, and scheduling, facilitating informed decision-making for customers.
  • Addressed customer complaints efficiently while upholding professionalism, contributing to customer satisfaction and retention.

Busser

Rocco’s Tacos & Tequila Bar
Cleared
04.2021 - 06.2024
  • Maintained table setting by promptly removing completed courses and replenishing utensils to enhance dining experience.
  • Supported wait staff by efficiently setting up and replenishing condiment stands, trash container liners, and bus stations for smooth service flow.
  • Stocked cabinets or serving areas with condiments and refill condiment containers.
  • Cleared, cleaned, and sanitized booth and chair cushions and tables to uphold cleanliness standards.
  • Worked with front-of-house management to promote consistent workflows, keeping the restaurant running smoothly during busy periods.

Guest Service Associate

Racetrac
July
07.2020 - 02.2021
  • Promoted a high level of guest satisfaction through genuine, enthusiastic, and friendly interactions.
  • Processed cash and credit payments for gasoline, food, and merchandise, ensuring accurate transactions and efficient service.
  • Cleaned store inside and out, straightened displays, and maintained a neat, inviting atmosphere to enhance customer experience.
  • Checked customer ages before cigarette or alcohol purchases and allowed sale only if within legal age limits.
  • Managed in-store food and general merchandise inventory, stocked goods, and documented low stock levels to support seamless operations.

Education

General Studies

Valencia College
05-2024

High School Diploma -

Freedom High School
05-2018

Skills

  • Customer relationship management
  • Effective communication
  • Team collaboration
  • Problem solving
  • Time management
  • Quality assurance controls

Languages

Portuguese
Professional

Timeline

Call Center Representative

Terminix/Rentokil
11.2025 - Current

Busser

Rocco’s Tacos & Tequila Bar
04.2021 - 06.2024

Guest Service Associate

Racetrac
07.2020 - 02.2021

General Studies

Valencia College

High School Diploma -

Freedom High School
Jonathan Mayberry