Motivated call center representative skilled in managing high-volume calls while providing exceptional customer service. Successfully resolved inquiries and complaints, enhancing customer relationships and satisfaction. Strong time management and teamwork abilities contribute to positive, efficient environments.
Overview
6
6
years of professional experience
Work History
Call Center Representative
Terminix/Rentokil
Orlando
11.2025 - Current
Handled high-volume inbound calls for pest control inquiries and service requests, ensuring prompt assistance to customers.
Delivered accurate information on services, pricing, and scheduling, facilitating informed decision-making for customers.
Addressed customer complaints efficiently while upholding professionalism, contributing to customer satisfaction and retention.
Busser
Rocco’s Tacos & Tequila Bar
Cleared
04.2021 - 06.2024
Maintained table setting by promptly removing completed courses and replenishing utensils to enhance dining experience.
Supported wait staff by efficiently setting up and replenishing condiment stands, trash container liners, and bus stations for smooth service flow.
Stocked cabinets or serving areas with condiments and refill condiment containers.
Cleared, cleaned, and sanitized booth and chair cushions and tables to uphold cleanliness standards.
Worked with front-of-house management to promote consistent workflows, keeping the restaurant running smoothly during busy periods.
Guest Service Associate
Racetrac
July
07.2020 - 02.2021
Promoted a high level of guest satisfaction through genuine, enthusiastic, and friendly interactions.
Processed cash and credit payments for gasoline, food, and merchandise, ensuring accurate transactions and efficient service.
Cleaned store inside and out, straightened displays, and maintained a neat, inviting atmosphere to enhance customer experience.
Checked customer ages before cigarette or alcohol purchases and allowed sale only if within legal age limits.
Managed in-store food and general merchandise inventory, stocked goods, and documented low stock levels to support seamless operations.