Jonathon Goodman
Webster,TX
Summary
Dynamic professional with a proven track record at HEB Grocery Store, excelling in speed and efficiency and demonstrating exceptional problem-solving abilities. Skilled in mobile app proficiency and teamwork, adept at managing high-stress situations and enhancing customer loyalty through empathetic service. Achieved significant improvements in order accuracy and customer satisfaction.
Overview
2
2
years of professional experience
Work History
Curbside Shopper
HEB Grocery Store
713 Clearlake City Blvd
08.2023 - Current
- Ensured safety and quality control by double-checking orders before delivering them to customers'' vehicles.
- Communicated clearly with customers via phone or online chat regarding order details, substitutions or additional requests.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Balanced multiple tasks simultaneously while remaining focused on providing excellent customer service in a high-pressure environment.
- Utilized technology tools such as mobile apps or handheld devices for tracking orders, updating inventory, and handling payments.
- Managed high volumes of orders during peak times, prioritizing tasks to maintain efficiency and accuracy.
Customer Service Representative
FoodTown
570 El Dorado Blvd.
07.2022 - 08.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Participated in training programs to enhance product knowledge and customer service skills.
Education
Diploma -
Clear Lake High School
Houston, TX05.2024
Skills
- Speed and Efficiency
- Safety awareness
- Mobile app proficiency
- Initiative-taking
- Heavy Lifting
- Physical Stamina
- Teamwork and Collaboration
- Problem-Solving
Timeline
Curbside Shopper
HEB Grocery Store
08.2023 - Current
Customer Service Representative
FoodTown
07.2022 - 08.2023
Diploma -
Clear Lake High School