Jonathon Hopkins
Peyton,CO
Summary
Dynamic Assistant Manager at Papa Murphy's with a proven track record in enhancing customer satisfaction and driving sales growth. Skilled in team leadership and conflict resolution, I successfully implemented training programs that improved service quality and streamlined operations, resulting in a more engaged workforce and increased efficiency.
Overview
7
7
years of professional experience
Work History
Assistant Manager
Papa Murphy's
7085 Austin Bluffs Parkway
05.2019 - 01.2026
- Assisted in daily operations and ensured adherence to food safety standards.
- Trained team members on menu items and preparation techniques to enhance service quality.
- Managed inventory levels and coordinated supply orders to maintain product availability.
- Implemented promotional strategies to increase customer engagement and drive sales growth.
- Monitored cash handling procedures to ensure accuracy during transactions and deposits.
- Conducted performance evaluations and provided constructive feedback to improve team productivity.
- Collaborated with management on scheduling to optimize labor costs while meeting demand.
- Developed training materials for new hires, streamlining onboarding processes and enhancing retention.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Education
GED -
Wasson
Colorado Springs, COSkills
Customer service
Money handling
Team leadership
Decision-making
Problem-solving
Time management
Customer relations
Team motivation
Staff training and development
Conflict resolution
Timeline
Assistant Manager
Papa Murphy's
05.2019 - 01.2026
GED -
Wasson